Elliott v Hattens Solicitors – Ahoy the rocks of limitation!

On the high seas of litigation, careful navigation and a bird’s eye view can be required if claimants are to avoid the rocks of limitation, against which many a good claim has been dashed.

In the recent case of Elliott v Hattens Solicitors [2021] EWCA Civ 720, it fell to the Court of Appeal to determine whether or not the claimant’s claim against her former solicitors, for damages for professional negligence, still had wind in its sails or, having weighed anchor all too late, was now to be consigned to the deep.

Background

In 2011 the claimant instructed the defendant firm of solicitors to act on her behalf in relation to (i) the grant to her of a lease for a residential property; and (ii) the simultaneous grant by her of an underlease for the same property to Mr Jamie Malster.

The freehold owner of the property was the claimant’s husband and it was the intention of the parties that Mr Malster’s parents would provide a personal guarantee for his obligations under the underlease.

On 24 February 2012, a lease, underlease and rent deposit deed prepared by the defendant were executed. Amongst other matters, both the lease and underlease required the claimant to insure the property against fire.

Unfortunately, the defendant failed to name Mr Malster’s parents as parties to the underlease or to seek a guarantee for them. The defendant also failed to draw to the claimant’s attention the need for her to obtain insurance for the property.

On 6 November 2012 a fire broke out at the property. This caused significant damage and as there was no insurance available to cover the costs of repairs, and a loss of rent, the claimant sought to recover her losses by commencing a professional negligence claim against the defendant.

Court proceedings were issued on 10 April 2018, being within six years of the date of the fire, but more than six years from the date on which the lease and underlease were executed.

Limitation issues

In its Defence, the defendant pleaded that the claim was time-barred under section 2 of the Limitation Act 1980. This was on the basis that the claimant had suffered damage as soon as the lease and underlease were executed, at which time the package of rights that the claimant had received was objectively less valuable than intended.

In response, the claimant argued that time did not start to run for the purposes of her claim in negligence until the fire had occurred. This was on the basis that she did not suffer any actual loss or damage as a result of the absence of a guarantee until after Mr Malster had defaulted on his obligations. Furthermore, she did not suffer any actual loss or damage as a result of the defendant’s failure to advise on insurance until after the fire had necessitated a policy claim.

In turn, and because it had the potential to provide a complete defence to the claim, the court ordered that limitation be tried as a preliminary issue.

Decision at first instance

Sitting in the Central London County Court, His Honour Judge Bailey concluded that the claimant had commenced her claim within the permitted time limits.

On his analysis, and relying on the decisions of Law Society v Sephton & Co [2006] UKHL 22 and Maharaj v Johnson [2015] UKPC 28, each case had to be assessed on its own facts and that in this case, damage did not occur, and the time period for limitation purposes did not start to run, until after 10 April 2012. That was because prior to this date, which itself was six years prior to date upon which court proceedings had been issued, the claimant’s financial loss was possible but not certain, and that was not sufficient to make good a claim in negligence.

Nevertheless, and despite his conclusion, the Judge agreed to grant permission to appeal to the defendant, which asserted that his decision was unsustainable and based on an error of law.

Court of Appeal decision

In giving the leading judgment in the Court of Appeal, with which the other Lord Justices concurred, Lord Justice Newey observed that:

  • A claim in negligence will normally become time-barred six years after the cause of action accrued;
  • In Khan v R.M. Falvey [2002] EWCA Civ 400 Sir Murray Stuart-Smith had stated that “A claimant cannot defeat the statute of limitations by claiming only in respect of damage which occurs within the limitation period, if he has suffered actual damage from the same wrongful acts outside that period”;
  • This was a “flawed transaction” case viz. the claimant would still have taken a lease and granted an underlease even if there had been no negligence;
  • That being so, the question that had to be decided was whether the value to the claimant of the flawed transaction was measurably less than what would have been the value to her of the flawless transaction;
  • Where a claimant can be seen to be “financially worse off”, because an asset has a lower market value, relevant damage will have been suffered regardless of what the claimant was intending to do with the asset;
  • There could be no doubt that the defendant’s failure to ensure that Mr Malster’s parents were guarantors caused damage to the claimant;
  • The defendant’s failure to advise the claimant of the need to insure put her in breach of her obligations under both the underlease and lease and provided a ground for forfeiting the latter which could not be dismissed as negligible;
  • If any attempt had been made to forfeit the lease, the claimant would have had to incur expense in connection with it, even if she ultimately retained the lease.

Accordingly, the Court of Appeal held that actual damage had occurred as soon as the lease and underlease were entered into and the claim, having been commenced outside the permitted time-limits, was now statute-barred.

Comments

While this decision does not create any new law, it does offer a salutary reminder to potential claimants of the navigational risks that surround limitation. In particular, it highlights that the limitation can start ticking at a much earlier stage than might first be thought and that the potential to avert a limitation defence can be a real incentive for acting swiftly, whenever professional negligence is suspected.

It has been recognised for some time that the general policy of the law is to advance, rather than retard, the statutory limitation deadlines and in our opinion this decision by the Court of Appeal, which exemplifies this approach, comes with relatively little surprise.

However, the fact that a different decision was reached by the learned judge at first instance goes some way to demonstrating to potential claimants how complicated and difficult the provisions of the Limitation Act 1980 can be to apply in practice and, in turn, the real uncertainty that they can create.

For a more detailed account of the time limits that apply to professional negligence claims, please see our related articles:

Further legal assistance

As professional negligence solicitors we act for clients nationwide, to resolve claims against a wide range of professionals.

If you would like to arrange a telephone consultation with us, free of charge or commitment, please do not hesitate to contact us on 0800 195 4983 or by email at mail@pnclegal.com.

At PNC Legal there is much more than just the fact that we specialise exclusively in resolving claims for professional negligence that sets us apart from most other solicitors.

We have experience of resolving claims against a wide range of professionals.

Using the links below you can learn more about specific professions and some of the common mistakes that give rise to negligence claims against them.

Top Five Claims Against Administrators

In this insightful article we identify and comment upon the leading cases involving claims against administrators appointed under the Insolvency Act 1986. In doing so, we seek to highlight some of the key legal issues arising in this complex arena.

Introduction

At the time of writing, the full economic fallout from Covid-19 is yet to bite. Indeed, as a result of extensive economic intervention by both the UK Government and the Bank of England, some industries and markets are surprisingly buoyant, while others are surprisingly quiet. The insolvency profession is an example of the latter.

However, this would appear to be the calm before the inevitable storm and amongst many insolvency practitioners, there is a common expectation that workloads will increase dramatically.

As there is usually a positive correlation between the volume of work undertaken by a profession and the occurrence of professional negligence, it seems likely that Covid-19 will be a catalyst for more claims against administrators, as well as against insolvency practitioners acting in various other capacities. This is all the more likely if the floodgates open and if the insolvency profession finds itself struggling to cope with demand for its services. It is against this, regretfully gloomy, prediction that we identify our top five reported claims against administrators.

Reported claims against administrators

As will be seen from the cases that follow, entry on this list is not (and is not intended to be) dependent upon the level of damages recovered, or even upon the claimant attaining a successful outcome. Rather, it is dependent upon the quality of the judgment given, having regard to the level of understanding and appreciation that can be gleaned from it of the issues and complexities that inhabit this area of the law.

1. Re Charnley Davies Ltd (1990)

In this case various creditors of an insolvent insurance brokerage alleged that the administrator had acted negligently, with undue haste and without adequate consultation, with the result that he failed to obtain anything like a proper price upon the disposal of the insolvent company’s business.

Background

Charnley Davies Ltd (‘CDL’) was one of 17 companies in the Charnley Davies group which collapsed in January 1987. CDL carried on an insurance broking business, while other companies in the group provided fund management, property investment and financial services.

On 16 January 1987 Mr Richmond was appointed administrator of CDL and of 12 other companies in the group. Very shortly after taking office, the administrator was advised by the CEO of CDL that the goodwill of the business would not last very long, especially if the brokers and their staff left the company’s employ, and that his ability to sell the business depended upon the insurance companies keeping their agency agreements with CDL alive until a sale had been effected.

On 24 January 1987, and having previously placed an advertisement in the Financial Times for the sale of CDL, the administrator wrote to all interested parties inviting unconditional offers by 27 January 1987. However, upon the expiry of that deadline, the only offers received were those supported by CDL’s own brokers and he decided to accept them.

On 28 and 29 January 1987 the administrator exchanged contracts for the immediate sale of CDL’s businesses and, in the process, obtained a total purchase price of £50,000 for the goodwill and £7,500 for the furniture and equipment.

A claim was then presented against the administrator on 30 March 1987 by 11 major insurance companies, all of whom were creditors of CDL. In due course, leave was given to amend the claim by joining CDL as second defendant and by adding a claim for an order that the administrator pay compensation to CDL for any damage it had sustained as a result of the sales he had effected.

Allegations

By the time that the matter came to trial, the claim against the administrator was confined to the assertion that he had acted negligently in failing to enlist the support and assistance of the claimants, not because they were creditors, but because as leading insurance companies they had relevant knowledge and expertise and their attitude could affect the time at the administrator’s disposal and the success of the sale.

Considerations

In determining the claim, Mr Justice Millett made the following observations:

  • An administrator is under a common law duty to a company over which he is appointed to obtain a proper price for its assets;
  • The duty of an administrator to obtain a proper price for a company’s assets is not absolute, but only to take reasonable care to do so. In turn, this meant that an administrator must obtain the best price that circumstances, as he reasonably perceives them to be, permit and he is not to be made liable because his perception is wrong, unless it is unreasonable;
  • An administrator is to be judged not by the standards of the most meticulous and conscientious member of his profession, but by those of an ordinary, skilled practitioner;
  • When the claimants launched their claim against the administrator, they (wrongly) believed that he was managing the affairs of CDL in a manner which disregarded their interests and those of the creditors generally, which was a perfectly proper complaint to bring under section 27 of the Insolvency Act 1986 (which provisions are now contained within paragraph 74 of Schedule B1 of the Insolvency Act 1986);
  • However, as the claimants’ claim developed into one of professional negligence, it raised a different issue, viz. misconduct by the administrator, rather than his unfairly prejudicial management;
  • By persisting in their claim under section 27, the claimants had not only adopted the wrong procedure, but had also undertaken the burden of establishing that the sale of CDL’s assets at an undervalue (whether or not due to negligence) was due to the administrator’s management of CDL’s affairs in a manner that was prejudicial to their interests.

Decision

Based on these observations and the evidence before the court, Mr Justice Millett found that the administrator had not acted negligently or with undue haste in selling the businesses when he did. Nor had the claimants established that the administrator had realised less than the fair value of CDL.

He further held that while it was unnecessary to decide the remaining question, viz. whether a sale of the company’s assets by an administrator at a negligent undervalue is sufficient, without more, to establish a claim to relief under section 27, he expressed the view that it was not.

2. Oldham v Kyrris (2003)

Here, the Court of Appeal had to decide whether or not to uphold the decision of the High Court to strike out only part of the claims against administrators for professional negligence, commenced by creditors who alleged that they were owed a duty of care by the administrators.

Background 

The partnership of J & H Kyrris had operated thirteen restaurants under franchise from Burger King. However, by April 1997 it had encountered financial difficulties and become insolvent. On 28 April 1997, and upon a petition by the Royal Bank of Scotland, an administration order was made against it.

After taking office the administrators carried on the partnership business with a view to selling it as a going concern, which they eventually did in November 1998.

On 30 July 2001 the administrators applied for the discharge of the administration order and for their release, together with an order winding up the partnership. However, the day before that application was heard, applications were made by Mrs Kyrris and Mr Royle opposing the discharge and making equitable charge claims.

Allegations

In due course both Mrs Kyrris and Mr Royle commenced claims against the administrators. Both alleged that the partnership had previously created equitable charges in their favour and that the administrators had failed to account to them individually as secured creditors. In addition, and in the alternative, both sought to allege that the administrators owed a duty of care in negligence and/or a fiduciary duty to them as creditors of the partnership, to take reasonable care to ensure that their interests and those of other creditors were protected. They further alleged that the administrators had breached these duties in various respects, including by selling the partnership’s assets at an undervalue and through mismanagement of its business affairs.

Upon the application of the administrators to strike out the claims, HH Judge Behrens ordered that the equitable charge claims be allowed to continue, but that the claims based on the duties allegedly owed to the claimants as unsecured creditors would not. The administrators appealed and the claimants cross-appealed.

Considerations

In giving the leading judgment in the Court of Appeal, Lord Justice Parker observed that:

  • The court had only limited evidence of the circumstances surrounding the alleged creation of an equitable charge in favour of Mrs Kyrris;
  • The evidence that was available to the court was sufficient to raise a real possibility that an equitable charge was created in favour of Mrs Kyrris;
  • Whether or not the administrators received notice of Mr Royle’s claim was an issue of fact to be decided at trial;
  • It was arguable that an equitable charge had been created in favour of Mr Royle;
  • In the leading judgment given by Lord Justice in Mummery Peskin v Anderson (2001) it had been confirmed that while the directors of a company could owe fiduciary duties to the shareholders in addition to the fiduciary duties they owed to the company by virtue of their office, that would be dependent upon establishing a special factual relationship between the directors and the shareholders;
  • The position of an administrator appointed under the Insolvency Act 1986 vis-à-vis creditors, is directly analogous to that of a director vis-à-vis shareholders;
  • Absent a special relationship, an administrator owes no general duty to creditors.

Decision

Accordingly, the court dismissed both the appeal and the cross-appeal and, in the process, confirmed that there is no actionable duty of care generally owed at common law (whether arising in tort or as a fiduciary) by an administrator to an individual creditor. Any such duty that does arise will necessitate special circumstances.

3. Re Coniston Hotel (Kent) LLP aka Innes Berntsen, Christopher Richardson (the members of the above-named LLP) v Matthew Tait, Sarah Rayment (the Former Administrators of the above-named LLP) (2013)

In this case the court had to decide whether or not to grant an application to strike out claims against administrators for professional negligence, made by the members of an insolvent limited liability partnership in both their personal capacity and in their capacity as creditors and members.

Background

Mr Berntsen and Mr Richardson had decided to purchase and redevelop the Coniston Hotel at Sittingbourne in Kent and together, they formed a limited liability partnership called Coniston Hotel (Kent) LLP (‘LLP’).

Working capital for the project was provided by Mr Berntsen and Mr Richardson (‘Members’) and by various loan facilities provided by NatWest Bank (‘Bank’). However, by June 2010 the Bank had confirmed that it would not release the further funds required to complete the development without additional security.

On behalf of the LLP, the Members then appointed Ms Rayment and Mr Tait as individual insolvency practitioners practising from the offices of BDO Stoy Hayward. On the advice of Mr Tait an additional valuation of the hotel was obtained from Knight Frank, which reported that it was worth much less than the Members claimed. In response, the Bank refused to provide any further funding and on 22 June 2010, Ms Rayment and Mr Tait were appointed joint administrators of the LLP.

On 1 August 2011 the Members commenced claims against the joint administrators. In doing so, the Members sought an order that Ms Rayment and Mr Tait should cease to act as joint administrators, that the administration be ‘discharged’ and that the costs of the administration should be borne by them personally. In the event, before those proceedings were determined and upon a winding up order being made against the LLP, the joint administrators were discharged from office. However, that was subject to the claims commenced by the Members, which were allowed to continue.

Allegations

In due course, and in their Points of Claim, the Members confirmed that they were seeking to recover compensation/loss/damages from the joint administrators occasioned by their breach of fiduciary duty of and/or negligence, under both paragraph 74 and paragraph 75 of Schedule B1 of the Insolvency Act 1986.

In response, the joint administrators applied for an order either striking out the claims or granting summary judgment to them.

Considerations

In determining the application, Mr Justice Norris observed that:

  • For the purposes of paragraph 74, the application is brought by reference to the applicant’s standing as ‘a creditor or member’ and is directed to the protection of his interests as such. The primary relief is directed to regulating the conduct of the administration itself;
  • Paragraph 74 does not exist to enable individually disgruntled creditors to pursue administrators for compensation. Its focus is ‘unfair harm’, being unequal or differential treatment to the disadvantage of the applicant (or applicant class) which cannot be justified by reference to the interests of the creditors as a whole or to achieving the objective of the administration;
  • Paragraph 75 is concerned with wrongful conduct of the administrator in relation to the company or the LLP, which can be pursued by an office holder, a creditor or a contributory;
  • The court cannot order the wrongdoing administrator to pay equitable compensation for breach of fiduciary duty or damages for breach of some other duty to an individual creditor or to a contributory. If there is a deficiency in the insolvency then the payment goes for the benefit of the creditors as a class: and if the company proves solvent in administration then the benefit goes to the contributories as a class;
  • The proceedings confused claims by Mr Berntsen and Mr Richardson for personal losses caused to them by the alleged professional negligence of Ms Rayment and Mr Tait prior to 22 June 2010, with claims for harm suffered by them as members or creditors of the LLP because of the alleged failure of the joint administrators to act in accordance with the duties imposed on them by Schedule B1 of the Insolvency Act 1986;
  • The fact that the LLP had since entered liquidation, did not preclude a claim issued under paragraph 74 during the period of administration from being pursued.

Decision

In turn, the court held that while Mr Berntsen’s and Mr Richardson’s personal claims for loss/damages/equitable compensation for breach of fiduciary duty and/or negligence were not properly advanced, the balance of their claims as creditors or members under paragraphs 74 and 75 of Schedule B1 would not be struck out or made subject to an order for summary judgment and could continue.

4. Julie Anne Davey v James Money & Others (2018)

In this heavy-weight claim, the court had to determine whether or not joint administrators appointed by a commercial lender had acted in breach of their common law duty of care and/or fiduciary duty and whether or not the lender was itself liable for such breaches, by reason of its interference in the conduct of the administration.

Background

Ms Davey was the sole shareholder and the sole director of Angel House Developments Limited (‘AHDL’). She was also the guarantor of its indebtedness to Dunbar Assets plc (‘Dunbar’) to the extent of £1.6 million, plus interest and costs.

In 2007 AHDL acquired Angel House, a four-story commercial office property located in Docklands, London. The acquisition was funded by a loan facility with Dunbar, who was granted a legal charge over Angel House.

In due course AHDL submitted a planning application to redevelop Angel House into a residential tower with hotel, office and retail space. However, the planning process encountered various difficulties and delay and, in the meantime, AHDL defaulted on its borrowing covenants.

On 27 December 2012 Dunbar appointed Mr Money and Mr Stewart-Koster as joint administrators of AHDL. In turn, and at the instigation of Dunbar, the administrators appointed Alliance Property Asset Management Limited (‘APAM’) to undertake (i) the day-to-day property management of Angel House, (ii) the asset management of Angel House to maximise its rental income, (iii) the management of the ongoing planning application, (iv) the positioning of the property for sale, and (v) the management of the marketing and sales process.

Initially the administrators considered that the best result would be achieved by continuing to trade AHDL and by securing planning permission before disposing of Angel House. However, that strategy later changed in response to certain events and in favour of an immediate disposal.

Although Ms Davey expressed an interest in purchasing Angel House and redeeming Dunbar’s loan, she was unable to provide the funding assurances required by the administrators within the timeframe stipulated. As a result, Angel House was sold to Cubitt Property Holdings Limited for £17.05 million on 19 December 2013. In turn, Dunbar received £15,978,011.86 from the proceeds of the sale in part payment of its loans.

Litigation then followed. On 31 January 2014 Dunbar issued a claim against Ms Davey seeking to recover the costs of enforcing her personal guarantee. On 18 July 2014 Ms Davey issued a claim against the administrators under paragraph 75 of Schedule B1 of the Insolvency Act 1986. On 7 November 2014, and having taken an assignment of rights of action from the liquidator of AHDL, Ms Davey was given permission to amend her defence to Dunbar’s claim for the purposes of adding a counterclaim. On 9 February 2015 the court ordered that the two matters be heard together.

Allegations

As regards the claim against the administrators, Ms Davey alleged that they had acted in breach of duty in:

  • Rejecting the objectives of rescuing AHDL or achieving a better result for ADHL’s creditors as a whole, when determining their approach to the administration;
  • Seeking advice on the sale of Angel House from APAM, which was neither independent nor suitably experienced;
  • Failing to obtain a proper price for Angel House;
  • Failing to explore and pursue a funded rescue for AHDL; and
  • Failing to exercise their own independent judgment in the conduct of the administration.

In relation to Dunbar, Ms Davey alleged that it:

  • Was liable for any breaches of duty by the administrators by reason of its interference in the conduct of the administration;
  • Was liable in damages for procuring breaches of duty by the administrators;
  • Was liable in damages for conspiring with APAM to injure AHDL and/or Ms Davey by unlawful means;
  • Acted in bad faith towards Ms Davey or so as to prejudice Ms Davey in such a way as to cause her personal guarantee to be discharged.

Considerations

In determining the allegations before the court, and in his 173-page judgment, Mr Justice Snowdon observed that:

  • An administrator is required to have regard to the interests of all of the company’s creditors, and he can only limit his ambition to seeking to realise assets to repay the secured creditor if he thinks that it is not reasonably practicable to achieve anything else. But even then, he must not unnecessarily harm the interests of the creditors as a whole;
  • An administrator’s decision not to pursue a rescue of the company as an objective will only be open to challenge if it was made in bad faith or was clearly perverse;
  • The more deferential standard of review of the decision of the administrator as to which objective to pursue does not also extend to the methods adopted by the administrator to pursue his chosen course;
  • Seeking information and the views of the directors and shareholders as to the prospects for the company may well be a sensible step in most cases. However, there can be no ‘fundamental’ rule requiring the administrator in every case to go through a process of consultation with the directors and shareholders, still less that he should seek their ‘confirmation’ that rescue of the company as a going concern is not feasible;
  • There was no absolute requirement for a competitive selection process or ‘beauty parade’ to be carried out prior to appointment of administrators or their agents;
  • There was no hard and fast legal rule prohibiting the appointment by administrators of agents who had been recommended by a secured creditor: the essential question being whether the agents to be appointed were competent and able to discharge their fiduciary duties;
  • While administrators are subject to (i) the fiduciary duties of agents to act in good faith, loyally and for proper purposes, and (ii) a duty to exercise the level of skill and care of an ordinary, skilled practitioner, they are not generally subject to the wider and more onerous duties in relation to sales of property imposed upon trustees;
  • An administrator is entitled to have regard to his own experience of a candidate firm when deciding who to engage as selling agents and, in a case in which it is doubtful or uncertain whether the sale price will exceed the secured debt, the administrator must be entitled to take into account the views of the secured creditor as to the identity of any agent who will be engaged to assist in the sale process;
  • Administrators could not be liable to a company in negligence if they reasonably relied upon advice from an agent that appeared competent;
  • It must be a question of fact in each case, depending upon the nature of the asset and the relevant market, as to whether, and if so, what type of marketing is required to discharge the administrator’s duty to take reasonable care to obtain the best price for an asset;
  • An administrator must exercise independent judgment. He must not simply allow another person to dictate to him how he should exercise his powers as administrator. Nor should he unquestioningly act in accordance with the wishes of another;
  • An administrator is entirely at liberty to consult with those creditors whose interests are likely to be affected by the decisions he takes to ascertain their views, and in many cases it will be entirely sensible that he should do so;
  • The leading authority on the nature and scope of fiduciary duties remained the decision of the Court of Appeal in Bristol and West Building Society v Mothew (1998);
  • There is no deemed agency in favour of the company, that would prevent the court from finding, where appropriate, that an administrator was acting as agent of the secured creditor, so that the secured creditor could be held liable for any breach of duty to the company or others interested in the equity of redemption;
  • To justify a finding of an agency relationship required that the administrator should either have been compliant with directions given by the secured creditor, or to have been unable to prevent some interference with his intended conduct of the administration;
  • A third party could not, as a matter of law, be liable in tort for causing an administrator to breach his fiduciary duties to a company, because the law does not recognise such a tort;
  • A third party could be liable in tort for procuring a breach of statutory duty or breach of a duty of care by administrators, but this would require both knowledge on the part of the defendant that he was inducing a breach of duty, and an intention to procure that breach;
  • An unlawful means conspiracy is committed where the claimant proves that he has suffered loss or damage as a result of unlawful action taken pursuant to a combination or agreement between the defendant and another person or persons to injure him by unlawful means, whether or not it is the predominant purpose of the defendant to do so.

Decision

In the circumstances of this case, the court found that there had been no breach of duty by the joint administrators, who had acted independently and reasonably relied on the advice from APAM. Further, there had been no wrongdoing on the part of Dunbar, which was entitled to enforce the personal guarantees that Ms Davey had given to it. Accordingly, both Ms Davey’s claim and counterclaim were dismissed.

5. Richard Brewer, Mark Wilson (As Joint Liquidators of Ary Digital UK Limited) v Zafar Iqbal (2018)

In this case the joint liquidators of Ary Digital UK Limited pursued a claim against the administrator, in which they alleged that in selling the assets of that company at an undervalue to the directors, Mr Iqbal had acted either negligently, in breach of his equitable duty of care, in breach of trust, in breach of fiduciary duty or in breach of statutory duty.

Background

Ary Digital UK Limited (‘ADUL’) was part of a group of companies and a broadcaster of customised streaming content for the Southeast Asian community in the UK. To facilitate its broadcasts, ADUL acquired Electronic Programming Guides (‘EPGs’) on a fixed-term basis from British Sky Broadcasting Ltd (‘BSB’). These enabled it to provide a digital display menu, listing current and upcoming television programmes on its channels.

By 2011 ADUL was in financial difficulty and at this time it was introduced to Mr Iqbal, a licensed insolvency practitioner and founding partner at Cooper Young. Mr Iqbal was subsequently appointed as adviser to ADUL and, based on his advice, ADUL entered into administration with the aim of achieving a better result for the creditors as a whole than would be achieved if ADUL was wound up.

Once appointed as administrator, Mr Iqbal instructed Edward Symmons to advertise ADUL’s assets for sale, including the EPGs for which he had agreed a provisional sale price with the directors of £40,000. Although the advertisement was to run for a period of 12 days, Mr Iqbal instructed Edward Symmons after only 8 days to sell the EPGs to the directors for £40,000, in addition to various other assets.

While Mr Iqbal relied on the fact that the directors were the only parties interested in the EPGs and that he was concerned not to lose them, no evidence was advanced at trial to justify this concern. Moreover, Mr Iqbal had not obtained any prior independent evidence to confirm the value of the EPGs and had instead relied upon comments from ADUL’s accountant and directors.

Following the sale, Mr Iqbal submitted a written report to creditors in which he recommended that ADUL enter into a creditors voluntary liquidation and that he be appointed as liquidator. However, at a subsequent meeting of creditors in July 2011, those proposals were rejected and ADUL was instead wound up following the appointment of alternative joint liquidators.

As the joint liquidators of ADUL, Richard Brewer and Mark Wilson were subsequently granted permission, pursuant to paragraph 75(6) of Schedule B1 of the Insolvency Act 1986, to examine the conduct of Mr Iqbal while acting as administrator.

Allegations

Amongst other matters, the joint liquidators alleged that in disposing of the EPGs Mr Iqbal had acted negligently and/or in breach of his equitable duty of care by:

  • Failing to obtain the best price for the EPGs;
  • Failing to obtain proper valuation evidence;
  • Accepting a valuation provided by the directors and/or their accountant;
  • Acquiescing in a very short marketing campaign.

The joint liquidators further alleged that Mr Iqbal had acted in breach of his fiduciary duty by acting in some capacity for the directors of ADUL in connection with the sale of the EPGs, which had been agreed prior to the administration.

Considerations

In determining the claim, Chief Insolvency and Companies Court Judge Briggs observed that:

  • In his judgment in the Court of Appeal in Bristol & West Building Society v Mothew (1981), Lord Millett gave what has now become the accepted exposition of the law concerning fiduciaries, when he explained that…‘A fiduciary is someone who has undertaken to act for or on behalf of another in a particular matter in circumstances which give rise to a relationship of trust and confidence. The distinguishing obligation of a fiduciary is the obligation of loyalty. The principal is entitled to the single-minded loyalty of his fiduciary…’
  • While the duty to act for a proper purpose has been developed primarily in cases concerning the powers of express trustees and company directors, it also applies to insolvency office-holders;
  • The present law, borne out of the rule in Re Hastings-Bass (Deceased) (1975), is that a fiduciary is under a duty to take account of relevant and not irrelevant matters, when exercising a power in that capacity;
  • The parties were agreed that Mr Iqbal, in the office of administrator, owed a co-existent common law and equitable duty of care to ADUL;
  • The principle that a trustee who relies upon apparently competent advice should not be liable if that advice turns out to be wrong, unless the decision which he takes is outside the scope of his powers or contrary to the law, applied equally to an administrator;
  • In his report to creditors, Mr Iqbal had advised that his agents had been able to sell the assets of ADUL for £57,000 against an estimate of £6,000 if ADUL was wound up, notwithstanding that he had not received any such estimate;
  • In his report to creditors, Mr Iqbal had represented that Edward Symmons had estimated that the EPGs might realise ‘£10,000 in situ or £4,000 ex situ’, when in fact these were estimates provided by the directors of ADUL;
  • Mr Iqbal had by his own admission failed to appreciate the applicability of Statement of Insolvency Practice 16 (SIP 16) – Pre-packaged Sales In Administrations, and had failed to have any regard to Statement of Insolvency Practice 13 (SIP 13) – Disposal of Assets To Connected Parties;
  • Mr Iqbal had not enquired about the level of knowledge that Edward Symmons had of EPGs or how dated their experience was;
  • The advertisement for ADUL’s assets failed to refer to the EPGs, failed to refer to the channel numbers that were for sale, failed to refer to the likely audience numbers available on each of those channels or other special features and failed to refer to the use of the EPGs by the wider group of companies;
  • Mr Iqbal had obtained a valuation of the EPGs after the sale, but only on an informal ‘desktop’ basis and only so that he could address any concerns that the creditors might express about the value he had achieved;
  • Based on the expert valuation evidence, it appeared that Mr Iqbal could have achieved a sale price of £743,750 for the EPGs;
  • Equitable compensation is generally assessed at the point of judgment and with the benefit of hindsight, so that foreseeability has no part to play and the creditors, acting through the joint liquidators, are not required to mitigate loss.

Decision

In turn, the court held that Mr Iqbal had been negligent in various respects, including as a result of his failure to recognise that the directors could not provide independent advice to him on timing, advertisement, price or any matter concerning ADHL and its assets.

The court also concluded that Mr Iqbal had breached his fiduciary duties by, amongst other matters, preferring the interests of the other companies within the group over those of ADUL itself.

Finally, it ordered that Mr Iqbal should pay equitable compensation in the sum of £743,750 to ADUL as a result of his breaches of fiduciary duty.

Conclusion

As these cases collectively show, the role of administrator can be a complex and challenging one, which is over-laced with a plethora of common law and statutory duties. While the courts will generally approach claims against administrators with some deference as a result of these challenges, they will not close their eyes to allegations of professional negligence and instead, will scrutinise them with vigour and independence of mind.

For claimants, considerable care will need to be taken when formulating claims against administrators. This is to ensure that not only are the allegations made legally and factually sustainable, but that they have the capability to deliver the remedy or compensation sought by those that are funding them.

Further legal assistance

As professional negligence solicitors we act for clients nationwide, to resolve claims against a wide range of professionals, including claims against administrators.

If you would like to arrange an initial consultation with us, free of charge or commitment, please do not hesitate to contact us on 0800 195 4983 or by email at mail@pnclegal.com.

At PNC Legal there is much more than just the fact that we specialise exclusively in resolving claims for professional negligence that sets us apart from most other solicitors.

We have experience of resolving claims against a wide range of professionals.

Using the links below you can learn more about specific professions and some of the common mistakes that give rise to negligence claims against them.

The Property Ombudsman –
An Unbiased Guide

In this independent and unbiased guide we answer many of the questions frequently asked by dissatisfied clients of property professionals, about the dispute resolution service provided by The Property Ombudsman.

What is The Property Ombudsman?

The Property Ombudsman (TPO) is a redress scheme that was established in 1990. It now exists as one of two such schemes that are approved by the Government for property professionals. The other is the Property Redress Scheme (PRS).

Unlike either the Financial Ombudsman Service (FOS) or the Legal Ombudsman Service (LeO), which were both created by statute and are therefore subject to Parliamentary oversight, The Property Ombudsman is operated as a commercial entity, funded by the subscription fees paid directly to it by its members.

The purpose of the TPO scheme is to provide consumers and property professionals (which include estate agents, management agents, surveyors and valuers) with a swift and efficient mechanism for resolving client complaints, without the need to resort to legal proceedings and the cost which that can entail.

Who can make a complaint to The Property Ombudsman?

Use of the TPO scheme is not restricted to any particular category of complainant. This means that it may be accessed by private individuals acting in a personal capacity, private individuals acting in a commercial capacity or by businesses. However, the TPO Scheme will not consider complaints made by estate agents or letting agents about their fellow competitors.

What are the advantages of using the TPO scheme?

Some potential advantages of using the TPO scheme are that:

  • It is provided free of charge to complainants
  • It is operated independently of the parties
  • It is not necessary to appoint a legal representative to use the scheme
  • In contrast to court proceedings, it can be relatively swift
  • The remedies available can be more creative than those offered by the courts
  • The decision of the TPO is binding on the property professional
  • From a procedural perspective, it is relatively user friendly

What are the disadvantages of using the TPO scheme?

Despite its laudable aims, the TPO scheme has received vociferous criticism from some of its users. Amongst the common complaints levelled against it are that:

  • The process can be slow, taking many months to produce a decision
  • As a result of being funded by its members, the TPO scheme is not entirely impartial
  • The complaints handlers are lay individuals and do not possess the same level of competency as members of the judiciary
  • Complaints can be passed repeatedly from one handler to another, resulting in a lack of continuity and confusion
  • It is not usually possible to recover the costs of obtaining legal assistance or representation in relation to a complaint
  • The complaints process does not circumvent the procedural rules that must be complied with when commencing a claim for professional negligence, meaning that valuable time can be lost if the complaint is rejected

However, it is worth noting that not only are users generally more inclined to publicise a negative experience than a positive one, but that the number of negative reviews that appear on websites such as Google and Trustpilot relate to only a small fraction of the total number of complaints processed through the TPO scheme each year.

What types of complaints does The Property Ombudsman handle?

The Property Ombudsman is able to consider complaints relating to the sale and letting of residential properties in England, Wales, Northern Ireland and the Channel Islands, including sales through auction or by Commercial and Business agents.

Complaints relating to properties located in Scotland are dealt with separately, by The Property Ombudsman Scotland. The TPO Scotland has been set up as a separate entity, its sole aim being to work with Scottish bodies to produce and maintain specific Codes of Practice for properties that fall under Scottish legislation.

The TPO scheme can also consider complaints about property managing agents if their actions having affected you adversely in some way, or they have failed to meet their specific obligations to you, as set out in the particular Code of Practice they have agreed to follow. Examples of this include failure to respond to queries promptly, failing to make adequate provision for emergency repairs out of hours or providing suitable guidance and failing to provide support to tenants who are being harassed, bullied or subjected to anti-social behaviour.

However, if your complaint concerns service charges or services provided on behalf of a landlord, it cannot consider those related grievances which fall within the jurisdiction of the First Tier Tribunal (Property Chamber) or the civil courts. Examples of these are increases in service charges and estate charges, the quality of management services provided or the fairness of charges applied under your lease or Property Transfer Deed (Form TP1).

Which property professionals does The Property Ombudsman cover?

The Property Ombudsman only has the ability to resolve complaints against professionals who have subscribed to the TPO scheme. Membership of the TPO scheme is entirely voluntary. Not all property professionals are members as it is not a legal requirement for them to be so, but many choose to become members.

However, estate agents dealing with residential properties in the UK and letting agents or property managers in England and Wales must join at least one of the Government approved redress schemes, one being the TPO Scheme (including TPO Scotland for property professionals dealing with the sales and letting of Scottish residential property), the other being the Property Redress Scheme. The Property Redress Scheme was launched in 2014 and is part of HF Resolution Limited which also runs the tenancy deposit scheme, My Deposits.

It is also worth bearing in mind that even if the professional against whom you wish to make a complaint is not a member of the TPO scheme, The Property Ombudsman may nevertheless be able to assist you with some or part of your investigations and complaint if:

  • Your complaint arose before the property professional left the TPO scheme; or
  • You think the professional may be trading illegally, in which case The Property Ombudsman may be able to assist you in establishing if this is the case.

A property professional will usually state within its retainer documents whether or not it subscribes to the TPO scheme. If it does subscribe, it may also display The Property Ombudsman logo on its website and elsewhere.

Do I also have to make a complaint to the property professional?

The Property Ombudsman can only consider those complaints which the consumer has first given the professional involved the opportunity to consider and resolve, without further action being necessary.

If you have not contacted the property professional directly to notify them of your complaint you should do that before contacting The Property Ombudsman about it. Clearly, if the professional is able to resolve your complaint satisfactorily, that could save you time, inconvenience and potentially some expense.

Any complaint made to the professional should be acknowledged by them within 3 working days. The complaint should then be investigated and a full response provided within 15 working days of the acknowledgement.

All property professionals registered with the TPO scheme have agreed to operate a complaints procedure and seek to resolve any complaints made within 8 weeks.

If you are unhappy with the property professional’s response you should write back and explain why that is the case. They will then consider your position and explain why they do or do not accept your view. If at that point you are still not satisfied with their response, you can make a complaint to The Property Ombudsman (assuming your complaint meets all the other criteria set out in this guide).

What is the best way in which to make a complaint?

If you would like to make a complaint it is often a good idea to ask the professional for a copy of their complaints procedure or to see if there is a copy published on their website. This should enable you to identify and comply with any specific requirements and avoid delays.

Otherwise, your complaint should be made in writing (either by letter or by email) and should explain clearly:

  1. The factual circumstances giving rise to your complaint
  2. What it is you are complaining about
  3. How you would like your complaint to be resolved

When setting out the nature of your complaint, it is often helpful to list your allegations individually and numerically. This should allow them to be more easily identified, cross-referenced and addressed.

If you have documents which clarify your complaint or support it, it is usually helpful to provide them at the same time – but do remember to retain the originals and keep them safe.

What are the time limits for making a complaint to The Property Ombudsman?

You generally have 12 months from the date upon which you receive your final response from the property professional in which to submit your complaint to The Property Ombudsman. This can be done online (if your supporting evidence is in an uploadable format), or via letter or email.

If more than 8 weeks have elapsed since you submitted your complaint to the property professional and if a final response has not been issued, or the property professional has not otherwise attempted to resolve matters with you, The Property Ombudsman may nevertheless be willing to assist you.

The Property Ombudsman is unable to consider complaints where the final response was issued more than 12 months before or, in cases where no final response was received, where the initial complaint was raised more than 12 months before.

How do I know if the response from the property professional is a ‘final’ response?

While there is no specific format required, a final response will often expressly state that it is intended to be so. Alternatively, this may be inferred where:

  1. The response from the property professional confirms the contact details and/or procedure for making a complaint to The Property Ombudsman; or
  2. The response from the property professional advises that it is not prepared to enter into any further correspondence.

It is worth noting that a formal response is not necessarily the same as a final response and in some cases, the parties can engage in further communication aimed at resolving the complaint over an extended period of time.

If there is any doubt about the status of the response that you receive from the property professional, and because of the time limits that apply, it may be prudent to seek unequivocal confirmation from the professional.

How much compensation will I receive from The Property Ombudsman?

If The Property Ombudsman upholds your complaint it will ask the professional concerned to put matters right, for example, by providing you with a formal apology.

The Property Ombudsman can also direct that the property professional pay compensation up to the value of £25,000, which includes any interest claimed. The purpose of any award is to properly compensate the complainant, not to punish the property professional.

Although the limit to the level of compensation that The Property Ombudsman can award is less than those limits that apply to the FOS and the LeO, it is still much higher than the financial threshold for claims dealt with in the small claims court, which is currently £10,000.

However, it is important to bear in mind that most awards are much lower; The Property Ombudsman states that it does not make awards in excess of £500 very often and most compensation awards are less than £500.

What if I don’t agree with The Property Ombudsman’s decision?

If you do not agree with the decision of The Property Ombudsman you are not obliged to accept it. If you do not, you are free to pursue your complaint by such other means as you see fit.

However, if you do choose to accept The Property Ombudsman’s decision, it is binding upon the property professional and it will be in full and final settlement of your complaint. This means that, once accepted, you are unlikely to be able to pursue any other claim or complaint either for the same loss or for the balance of any related loss not compensated by The Property Ombudsman’s award.

What alternatives are there to using The Property Ombudsman?

If the level of financial loss that you or your business have sustained is substantially greater than £25,000, the TPO scheme may present a much less suitable forum for resolving your complaint. This is particularly so if the complaint is of a technical legal nature and/or raises allegations of professional negligence.

Equally, if the time limits within which to pursue a complaint have expired, or if the TPO scheme has (for whatever reason) yielded an unsatisfactory result, you may also wish to consider other forms of dispute resolution.

If the complaint is in essence one of professional negligence, you may wish to initiate a claim for damages under the Pre-Action Protocol for Professional Negligence. Should it assist, further information about making a claim for professional negligence can be found in our guide: Claim for professional negligence: Your key questions answered

Alternatively, and if your complaint is of a more commercial nature, you may simply wish to commence court proceedings.

Further legal assistance

As professional negligence solicitors we act for clients nationwide, to resolve claims against a wide range of professionals, including claims against property professionals.

If you are considering bringing a claim for professional negligence, and if you believe that the value of your claim is likely to exceed £100,000, we would be happy to discuss the matter with you.

Most of our clients fund their claims under a private retainer and almost all our instructions commence on this basis. However, in some cases and where requested, we may then be able to offer an alternative form of funding.

To arrange an initial consultation with us, and in the first instance, please complete our Contact Form or email us at mail@pnclegal.com.

At PNC Legal there is much more than just the fact that we specialise exclusively in resolving claims for professional negligence that sets us apart from most other solicitors.

We have experience of resolving claims against a wide range of professionals.

Using the links below you can learn more about specific professions and some of the common mistakes that give rise to negligence claims against them.

Authorised Push Payment Fraud:
Can I claim for compensation?

According to the trade body UK Finance, Authorised Push Payment fraud is now the second biggest type of payment fraud perpetrated in Britain, both in terms of the total value involved and the number of scams which have taken place. In this article we explain how Authorised Push Payment fraud arises and what legal action may be available to you as a victim, to obtain compensation.

The alarming statistics

In 2018 alone, losses due to Authorised Push Payment (‘APP’) fraud totalled £354.3m across an alarming 84,624 cases nationally.

Whilst the majority of scams were perpetrated against individuals, of that sum £126m was stolen from UK businesses. Despite the concerning nature of these statistics, and according to the report Fraud The Facts 2019 published by UK Finance, only 23% of stolen funds (amounting to £82.6m) was actually recovered. It is perhaps no wonder, therefore, that the number of APP scams taking place is increasing, and that the fraudsters are becoming even more adept at avoiding the safeguards put in place by banks and other organisations.

What is Authorised Push Payment fraud?

APP fraud takes place when a victim transfers money from their own bank account to an account of which they are tricked into believing is a genuine recipient, but which is actually the account of the fraudster. The fraudster then quickly transfers the received funds elsewhere, usually to numerous other accounts and often abroad, making recovery very difficult, and often impossible.

The methods adopted by the fraudsters can include the following:

  • A telephone call to the victim pretending to be from the police or their bank’s own fraud team, alerting them to a fraud apparently being perpetrated upon their accounts. The fraudster then extracts information from the panicked victim, thinking the information is being provided to a genuine bank employee and to prevent the fraud from occurring. In fact, the information provided to the fraudster enables the funds to be removed from the victim’s account.
  • A fraudster intercepting and accessing a genuine email providing account details to which funds are to be sent. This commonly occurs in conveyancing transactions, where solicitors request payment from their clients of the funds needed to complete the purchase of a property. It also commonly occurs where suppliers of goods and services seek payment of their invoices. The fraudster amends the account details provided so that the victim sends funds to the account of the fraudster and not the intended recipient.
  • The fraudster claims to represent a government department or utility company and requests that the victim pay overdue tax or a penalty, or return funds which have been paid in error, accompanied by warnings of significant fines or even arrest and imprisonment in the event of default.
  • The victim receives a communication from someone claiming to be a senior individual within the organisation by which the victim is employed, such as a finance director, or CEO, but who is in fact the fraudster. The fraudster persuades the victim to make an urgent payment, which the victim thinks is a genuine payment but which is in fact to the fraudster’s account.

Whilst in the cold light of day none of us think we will fall for such scams, it is important to appreciate that the fraudsters have done their homework. They will often have researched their targets first, using information they have gathered through social media, data breaches and sometimes malware, to add plausibility to their scam. For example, this may take the form of a simple reference by the fraudster to a victim’s colleague in the Sales team. While this provides implicit credibility, such information could have been obtained readily from the company’s website or from a disclosure by the company’s switchboard. In the heat of the moment the tactics employed by fraudsters are not always obvious.

How do I get my stolen money back?

If your credit card was stolen and used by the thief, as long as you have notified your bank/card issuer of the theft then generally you are not responsible for any transactions which take place after notification; the transactions were not made by you and you did not authorise them.

However, because when an APP fraud takes place you are tricked into authorising the payments (albeit without appreciation of the full facts) the payments are not treated by your bank as unauthorised transactions. As a result, your entitlement to recovery of the funds from your bank is more limited.

On 28 May 2019 UK Finance launched the Contingent Reimbursement Model Code for Authorised Push Payment Scams (‘Code’). This voluntary code (and to which the majority of the ‘big name’ banks have signed up) ensures that many victims of APP scams are reimbursed in full by their bank, provided that the victim has not acted with ‘gross negligence’ in making the payment. The Code applies to all personal customers and micro enterprises (an enterprise which employs fewer than 10 people and whose annual turnover and annual balance sheet total does not exceed €2m). However, it is worth noting that any entitlement to reimbursement under the Code will cover only the stolen funds and not any consequential loss claimed (for example, lost profits from a transaction for which the funds would otherwise have been used). For victims who fall outside the scope of the Code, seeking reimbursement of stolen funds from their bank can be more difficult.

Therefore, as a first step, you should liaise with your bank or building society to establish whether it has signed up to the Code and/or whether it is prepared to compensate you for the losses that you have suffered as a direct result of the fraud.

However, regrettably, and despite the spirit of the Code, many banks have been quick to refuse claims made by victims who have suffered from APP fraud. This is often on the basis that the victim acted (allegedly) with gross negligence in authorising the payment or falls outside the scope of the Code, thus entitling the bank to refuse to reimburse under the Code.

What is ‘gross negligence’ and am I guilty of it?

There is no statutory definition of ‘gross negligence’ and, as yet, the Courts of England and Wales have not sought to carve out a clear definition either. This means that not only is there a greater level of uncertainty for both the bank and the victim, but also that the interpretation of what amounts to gross negligence often turns on the specific facts of a case.

Examples of gross negligence may include:

  • Giving the fraudster the ‘secret code’ required to effect online payments from your bank account, despite repeated warnings by your bank never to disclose the code to anyone, including to bank employees.
  • Failing to install appropriate virus/anti malware software to your computer systems which has in turn enabled the fraudster to access information which would not otherwise be available but which has been fundamental to the carrying out of the fraud. This is particularly the case where a bank recommends installation of its own specially designed and free of charge antivirus software.
  • Giving the fraudster remote access to your computer systems via software such as TeamViewer.

However, the fact that each case must be considered on its own facts and nuances also means that any decision by a bank to refuse to reimburse the stolen funds on this basis should be scrutinised all the more closely and potentially makes it all the more susceptible to challenge.

Authorised Push Payment Fraud Compensation Claims

Even if your bank has rejected your request for reimbursement of the stolen funds, it may still be possible to successfully claim compensation from your bank for the losses that you have suffered as a victim of APP fraud.

Whilst a bank does not have a blanket duty to prevent fraud, it does owe a duty to safeguard its customers from fraud and to exercise reasonable skill and care in that regard. This common law duty is in addition to, and distinct from, any obligations that a bank may have assumed under the Code. Consequently, and once it is ‘put on inquiry’ of fraud, it may be reasonable to expect a bank to stop fraudulent payments from being made, even when they have been authorised by the victim.

A bank is likely to be ‘put on inquiry’ where there are reasonable grounds for believing that a fraud may be taking place. This does not necessarily mean that the bank has to have absolute proof that a fraud is in progress. If, despite those reasonable grounds for suspicion, the bank nevertheless facilitates a payment then there may well be an argument that the bank has breached the duty of care that it owed to the victim and is thus liable to pay compensation, by reimbursing the stolen funds.

Whether or not a bank has breached the duty of care it owes to its customers again turns on the specific facts of a case. However, examples of when a payment might be successfully challenged include:

  • Payments made which are atypical of the victim’s usual banking, such as significant payments made to suppliers when usually payments made are much lower in value.
  • Payments made from otherwise dormant accounts.
  • Payments to foreign accounts when the victim’s business is entirely UK based.

Further legal assistance

As professional negligence solicitors we act for clients nationwide, to resolve claims against a wide range of professionals, including claims against banks and other financial institutions.

In doing so, we rely on the unique insight and experience that we have gained over many years from previously advising many of the leading financial services institutions on industry claims, including claims arising from Authorised Push Payment fraud.

If you would like to arrange an initial consultation with us, free of charge or commitment, please do not hesitate to contact us on 0800 195 4983 or by email at mail@pnclegal.com.

At PNC Legal there is much more than just the fact that we specialise exclusively in resolving claims for professional negligence that sets us apart from most other solicitors.

We have experience of resolving claims against a wide range of professionals.

Using the links below you can learn more about specific professions and some of the common mistakes that give rise to negligence claims against them.

Assessment of solicitors’ costs – Essential case examples

This article is essential reading for any client considering an application for an assessment of solicitors’ costs. In it we provide a summarised account of the most important court decisions in this area, each of which offers its own insight and guidance on the assessment process.

Where an application for an assessment of solicitors’ costs is made by a client it is commonly referred to as an assessment of solicitor/client costs. This process is to be distinguished from an application for an assessment of costs by an opposing party in litigation, which is often referred to as an assessment of party/party costs (historically known as inter partes costs). Although similarities exist between the two, different rules and procedures apply.

The right to seek an assessment of solicitors’ costs

The entitlement that any client has to an assessment of solicitors’ costs is governed by the type of contract (also known as a retainer) that they have entered into with the solicitor.

Most commonly, solicitors are engaged by their clients under simple contractual or common law retainers. However, on other occasions solicitors may be engaged under either a non-contentious business agreement or a contentious business agreement. While these forms of agreements are specific to the type of business being transacted, simple retainers can be used for any types of business, including contentious and non-contentious business.

In this article, we concentrate on the rights available to clients who have entered into a simple retainer.

The legal provisions that govern an assessment of solicitors’ costs

Before considering case examples of solicitor/client assessments, it is important to have some knowledge of the law on which those cases have been decided and we set this out below. This should not only aid understanding, but also provide a convenient point of reference.

Before considering case examples of solicitor/client assessments, it is important to have some knowledge of the law on which those cases have been decided and we set this out below. This should not only aid understanding, but also provide a convenient point of reference.

The statutory provisions governing an assessment of solicitors’ costs in the present context can be found in Part III of the Solicitors Act 1974. The key provisions are those contained within sections 70 and 74.

Section 70 sets out various time limits within which a client may apply for an assessment and these are explained in our related article: Disputing Solicitors Fees: A Clients’ Guide

However, in essence, section 70 provides that:

‘(1) Where before the expiration of one month from the delivery of a solicitor’s bill an application is made by the party chargeable with the bill, the High Court shall, without requiring any sum to be paid into court, order that the bill be assessed and that no action be commenced on the bill until the assessment is complete.

(2)  Where no such application is made before the expiration of the period mentioned in subsection (1), then, on an application being made by the solicitor or, subject to subsections (3) and (4), by the party chargeable with the bill, the court may on such terms, if any, as it thinks fit…order: (a) that the bill be assessed; and (b) that no action be commenced on the bill, and that any action already commenced be stayed, until the assessment is completed.

……

(4)  The power to order taxation conferred by subsection (2) shall not be exercisable on an application made by the party chargeable with the bill after the expiration of 12 months from the payment of the bill.

In addition, section 74(3) provides that:

‘The amount which may be allowed on the assessment of any costs or bill of costs in respect of any item relating to proceedings in the county court shall not, except in so far as rules of court may otherwise provide, exceed the amount which could have been allowed in respect of that item as between party and party in those proceedings, having regard to the nature of the proceedings and the amount of the claim and of any counterclaim.’

Here the ‘rules of court’ referred to are the provisions contained within the Civil Procedure Rules (commonly abbreviated to ‘CPR’) and Part 46.9 in particular. This prescribes the basis of detailed assessment of solicitor and client costs and, in truncated form, states that:

(1) This rule applies to every assessment of a solicitor’s bill to a client except a bill which is to be paid out of the Community Legal Service Fund…or by the Lord Chancellor…

(2) Section 74(3) of the Solicitors Act 1974 applies unless the solicitor and client have entered into a written agreement which expressly permits payment to the solicitor of an amount of costs greater than that which the client could have recovered from another party to the proceedings.

(3) Subject to paragraph (2), costs are to be assessed on the indemnity basis but are to be presumed—

(a) to have been reasonably incurred if they were incurred with the express or implied approval of the client;

(b) to be reasonable in amount if their amount was expressly or impliedly approved by the client;

(c) to have been unreasonably incurred if—

(i) they are of an unusual nature or amount; and

(ii) the solicitor did not tell the client that as a result the costs might not be recovered from the other party.

(4) Where the court is considering a percentage increase on the application of the client, the court will have regard to all the relevant factors as they reasonably appeared to the solicitor or counsel when the conditional fee agreement was entered into or varied.

These provisions are supplemented by paragraph 6 of Practice Direction 46 of the CPR which, amongst other matters, provides that:

(6.1) A client and solicitor may agree whatever terms they consider appropriate about the payment of the solicitor’s charges. If, however, the costs are of an unusual nature, either in amount or the type of costs incurred, those costs will be presumed to have been unreasonably incurred unless the solicitor satisfies the court that the client was informed that they were unusual and that they might not be allowed on an assessment of costs between the parties. That information must have been given to the client before the costs were incurred.

(6.2) Costs as between a solicitor and client are assessed on the indemnity basis. The presumptions in rule 46.9(3) are rebuttable.

The assessment in practice - case examples

In any given year the courts are required to process numerous applications for an assessment of solicitors’ costs. However, each of the case examples that we have summarised below arises from an application which has, in our view, given rise to a decision of both general and practical significance. As will be observed, in some of these cases the client was successful, in others the solicitors.

Turner & Co v O Palomo SA (1999)

In this case the court had to decide whether or not the client was prohibited from seeking any assessment of solicitors’ costs more than 12 months after paying the solicitors’ invoices and therefore, outside the statutory time limit stipulated by section 70(4) of the Solicitors Act 1974.

Background

The client, Palomo SA, was a commodity trader based in Madrid, who had instructed the solicitors to act for it in connection with a number of commercial arbitration disputes.

On 26 November 1998 the client issued an originating summons, seeking an assessment of six invoices previously raised by the solicitors. Of these invoices, five of them had been paid more than 12 months prior to the summons and so outside the 12-month time limit set by section 70(4) of the Solicitors Act 1974. On appeal, and on this basis, Mr Justice Buckley ordered that these five bills could not be assessed. Dissatisfied with this decision, the client appealed.

Meanwhile, the solicitors issued proceedings against the client seeking payment of approximately £67,000 in unpaid fees. Although the solicitors were initially successful before Master Rose in obtaining judgment against the client for £48,006.89, that judgment was subsequently overturned on appeal by Mr Justice Tugendhat QC. This was on the grounds that the court only had the power to grant judgment on liability (which was not disputed) and to order the amount of costs due to be assessed. Dissatisfied with this decision, the solicitors also appealed.

Considerations

In determining both appeals, and amongst other matters, the Court of Appeal observed that:

  • Section 70 of the Solicitors Act 1974 did not expressly state that the client forfeits his common law right to object to paying more than a reasonable sum for the solicitor’s services, if he does not avail himself of the statutory procedures;
  • There were a number of Court of Appeal authorities which supported the proposition that a client who is sued by his solicitor for the amount of his charges is entitled to challenge the reasonableness of the sum claimed, notwithstanding that the period during which he may apply for an order for assessment of solicitors’ costs under (what is now) section 70 of the Solicitors Act 1974 has expired;
  • The solicitor is not disadvantaged by the possibility that the client is entitled to have the reasonableness of the charges assessed by the court after the statutory periods for assessment have expired;
  • The solicitor’s claim is for a reasonable sum (whether by statute or at common law) and not for a liquidated sum and the burden of proving that the sum is reasonable rests upon him;
  • The assertion that a counterclaim is necessary, where an hourly rate is agreed, is contrary to the basic rule that the solicitor is entitled to claim no more than reasonable remuneration for the work that he was retained to do;
  • Although section 65(2) of the Solicitors Act 1974 entitled the solicitor who conducts contentious business to request a payment on account, that did not constitute a bill for the purposes of the assessment procedure under section 70 of the same Act;
  • The five bills in question each stated that they were ‘On account of charges and disbursements incurred or to be incurred’ and did not contain any VAT reference;
  • The five bills could be contrasted with other statutory bills, which stated that they were ‘To charges for professional services’ and were accompanied by a VAT reference.

Decision

Dismissing the solicitors’ appeal and allowing the client’s appeal, the court therefore concluded that the client was not precluded from challenging the reasonableness of the outstanding fees claimed by the solicitors and was not precluded from seeking an assessment of solicitors’ costs in respect of the five bills.

Breyer Group plc and others v Prospect Law Ltd (2017)

In this assessment of solicitors’ costs, the court had to determine a number of preliminary issues. These included whether the solicitors were entitled to charge for routine correspondence, how the solicitors’ costs should be valued for the purposes of determining who had won the assessment and whether the solicitors’ costs should be capped in line with the estimates they had given to the client.

Background

Fifteen clients, of which Breyer Group plc was one, had instructed the defendant firm of solicitors to pursue damages claims against the Department of Energy and Climate Change.

Ultimately the clients took issue with the nature and amount of the charges that had been made and raised eight preliminary issues for the court to decide.

Considerations

In determining seven of the preliminary issues, and amongst other matters, Master Rowley sitting in the Senior Court Costs Office commented that:

  • The solicitors’ practice of charging for routine communications at one sixth of an hour, rather than at one tenth of an hour, was extremely unusual in contentious business;
  • The general warning given by the solicitors about the recoverability of party/party costs in litigation did not sufficiently warn the clients that such a charge was unlikely to be recoverable from the opposing party and, therefore, fell foul of CPR Part 46.9(3)(c);
  • It was unrealistic, however, for a client to be given a specific warning before every instruction that an item of work may not be recoverable from the opposing party in litigation and CPR Part 46.9(3)(c) was not a method of importing all of the expectations of a standard basis party/party assessment into a solicitor/client assessment;
  • While the practice of charging for perusing routine incoming correspondence was not unusual and so did not necessitate a warning to the client before being incurred, the rate of one sixth of an hour applied by the solicitors was unusual and should be reduced to one twentieth an hour;
  • The costs incurred by the solicitors in gathering new clients to join the action as Claimants were authorised and were not unusual in nature or amount;
  • The costs incurred by the solicitors in preparing and providing client care letters were also not unusual in nature or amount;
  • While invoicing and credit control were generally administrative matters that should be covered by the solicitors’ overheads, where payment is delayed and the solicitor with conduct of the matter had to get involved, this cost may be recoverable from the client;
  • For the purposes of section 70(9) of the Solicitors Act 1974, and determining whether the client had been successful in reducing the solicitors’ costs by one fifth, the court would take as its starting point the discounted sum claimed in costs by the solicitors and not the higher aggregate sum of the costs the solicitors had incurred;
  • In determining whether or not the costs payable by the clients to the solicitors should be capped to any extent as a result of the cost estimates given by the solicitors, the court should firstly determine whether the clients did rely on the estimates and secondly, in what way and by how much the costs should be reduced by reason of its findings as to reliance.

Decision

Accordingly, the court held that while the clients had failed to establish not only that they had relied on the cost estimates provided by the solicitors, but also that the costs claimed were unreasonable having regard to those estimates, certain elements of the costs claimed were unreasonable and would be reduced on assessment.

Mr H TV Ltd v Archerfield Partners LLP (2019)

In this case the court had to determine whether the solicitors were entitled to rely on the presumption within CPR Part 46.9(3) that their costs were reasonable, in circumstances where the client alleged that it did not give informed consent or approval to the amount of the costs the solicitors had incurred.

Background

The client had entered into a settlement agreement with ITV2 as part of its underlying claim. This was on terms that ITV2 pay to it the settlement sum of £8.6 million inclusive of costs. The client subsequently issued Part 8 proceedings, seeking an assessment of solicitors’ costs of £3.6 million.

Considerations

In determining the preliminary issues, Master McCloud, sitting as a Deputy Costs Judge in the Senior Courts Costs Office, observed that:

  • This case turned less on the terms of the retainer and more on what occurred in terms of the client’s informed – or not informed – consent in relation to the agreement with ITV2, what it was that it consented to, and what the implications of that consent may be for the application of the presumptions in CPR Part 46.9;
  • The degree to which a client’s consent must be informed – i.e. the nature of the information to be provided to the client – must be fact sensitive;
  • This case represented a commonplace situation where negotiations take place which lead to a settlement in which a fixed sum of costs will also be paid to the client to discharge the defendant’s liability for costs;
  • Where the settlement sum fully discharges the client’s liability for own solicitors’ costs, the client must be informed of the proposed terms of settlement accurately and must understand and consent;
  • If he is so informed and consents, then the solicitors are entitled to proceed on that basis, and the client is consenting to the solicitors having in fact incurred those costs;
  • CPR Part 46.9(3) provides presumptions as to reasonableness which operate within a detailed assessment, but does not mean that a client is unable to seek an assessment of solicitors’ costs;
  • The ‘global’ settlement of £8.6 million had been clearly broken down and the client was well aware that £3.6 million had been allocated to costs, which meant that it would experience no shortfall in the recovery of its costs;
  • The fact that the settlement agreement did not itself provide a breakdown of the settlement sum did not prevent the court assessing what the parties understood it to reflect.

Decision

On this basis, the court concluded that the client had in fact given informed consent and that the presumptions in CPR Part 46.9(3) in favour of the solicitors did apply.

Frank Warren v Hill Dickinson LLP (2019)

In this case the court had to decide whether the solicitors were entitled to an interim payment of costs from the client, before an assessment of solicitors’ costs had actually taken place.

In this case the court had to decide whether the solicitors were entitled to an interim payment of costs from the client, before an assessment of solicitors’ costs had actually taken place.

Background

The client had secured an award of damages and costs in multi-million-pound claims against two defendants, who were unable to meet those awards and who subsequently became bankrupt. After receiving invoices from his solicitors totalling £922,890.33, the client then applied for an assessment of solicitors’ costs under section 70(1) of the Solicitors Act 1974.

In addition to ordering an assessment the court was required to determine a number of preliminary issues. In doing so, and amongst other matters, it found that:

  • The client had not, as he claimed, agreed with the solicitors that he would not have to pay for their work unless either it resulted in a “net gain” to him or he recovered costs from his opponents;
  • There was no substance in the client’s assertion that he was inadequately advised as to the content and effect of the Conditional Fee Arrangements (CFAs) that he had entered into with the solicitors;
  • The client’s motive in pursuing his underlying claims was not primarily the recovery of money;
  • The client gave full and informed consent to the transfer of the CFAs to his current solicitors.

Having filed a request for an assessment hearing, the solicitors also applied under CPR Part 47.16 for an interim costs certificate, requiring the client to pay to them the sum of £636,583.83 pending the outcome of the assessment. The client objected.

Considerations

In determining the solicitors’ application, the court observed that:

  • Section 70(1) of the Solicitors Act 1974 did not prohibit the issue of an interim costs certificate as part of an assessment of solicitor/client costs;
  • Parts I, V and VII of CPR Part 47 (and the corresponding parts of Practice Direction 47) apply to solicitor/client assessments except in so far as they are inconsistent with CPR Part 46 or Practice Direction 46 (or for that matter CPR Part 67 and Practice Direction 67) or with the primary statutory provisions governing solicitor/client assessments;
  • Paragraph 6.18 of Practice Direction 46 offers guidance as to the appropriate exercise of the court’s power under CPR Part 47.16, to make an interim award of costs to a receiving party, where it is evident that the receiving party is the client rather than (as would more usually be the case) the solicitor. Paragraph 6.8 of Practice Direction 46 also makes it clear that, as the heading to section III of CPR Part 47 indicates, the default provisions of that section are intended only to apply to assessments between opposing parties;
  • The client’s objection to the application having been made before the solicitors filed an application for a detailed assessment hearing did not raise any obstacle, as CPR Part 47.16 empowered the court to issue an interim costs certificate at any time after the receiving party’s request for a detailed assessment is made;
  • In addition to determining whether it was empowered by CPR Part 47.16 to issue an interim costs certificate, the court had to decide (i) whether it would be right for the client to make an interim payment; and (ii) if it would be right, what the amount should be.

Decision

In the circumstances of this case, and on the limited information available, the court concluded that it was entitled to order, and should order, the issue of an interim costs certificate in the sum of £350,000, which seemed much less than the amount that would be payable by the client to the solicitors on assessment.

Herbert v HH Law Ltd (2019)

In this case the court had to determine whether a success fee of 100%, which was capped at 25% of the damages awarded to the client, satisfied the requirements of CPR Part 46.9(3) or should be reduced.

Background

The client, Nicky Herbert, had been injured in a road traffic accident, when a bus struck the car that she was travelling in from behind. Proceedings were subsequently issued by her solicitors seeking damages for a whiplash injury and related loss.

In due course a settlement was reached, whereby the client received £3,400 plus costs to be assessed if not agreed. From these damages, and having incurred fees of £4,795.40, the solicitors deducted £691 plus VAT, totalling £829.20, in respect of their success fee.

The client subsequently issued proceeding pursuant to section 70 of the Solicitors Act 1974, seeking an assessment of solicitors’ costs. In response, the court ordered that this be limited to an assessment of the success fee charged.

At first instance, District Judge Bellamy held that the success fee should be reduced from 100% to 15%. His decision was then upheld by Mr Justice Soole on appeal. The solicitors further appealed.

Considerations

In giving the leading judgment in the Court of Appeal, Sir Terence Etherton MR observed that:

  • It was common ground that CPR Part 46.9(3) and (4) must be read together;
  • There was no longer any dispute between the parties regarding the application of CPR Part 46.9(3)(c), it being accepted that as the retainer made it clear that the success fee could not be recovered from the opposing party in the underlying claim, the condition in CPR Part 46.9(3)(c)(ii) was not satisfied;
  • It was accepted by the parties that the requirement of ‘approval’ from the client in CPR Part 46.9(3)(a) and (b) meant informed consent in the sense that the approval was given following a full and fair explanation to the client;
  • Where the client brings proceedings under section 70(1) of the Solicitors Act 1974, it is for the client to state the point of dispute and the grounds for it. If the solicitor wishes to rebut the challenge by relying on the presumptions in CPR Part 46.9(3)(a) or (b), the burden lies on the solicitor to show that the precondition of the presumptions, informed approval, is satisfied. Once the solicitor has adduced evidence to show that the client gave informed consent, the evidential burden will move to the client to show why, as a result of having been given insufficiently clear or accurate or comprehensive information by the solicitor or for some other reason, there was no consent or it was not informed consent. The overall burden of showing that informed consent was given remains on the solicitor;
  • In this country the fixing of a success fee in a conditional fee agreement had traditionally relied upon an assessment of the risk of the proceedings being lost and the wording of CPR Part 46.9(4) confirmed that a success fee was expected to be dependent upon risk;
  • The solicitors’ justification for charging a 100% success fee, capped at 25% of damages, relied not on any assessment of risk but on (i) the solicitors’ alleged need to cover overheads and maintain a reasonable level of profit; (ii) the fact that the same charging model had been adopted by many other personal injury solicitors; and (iii) the fact that it reflected the market rate;
  • While the imposition of a 25% cap was not unusual, and its practical effect may have been to reduce the success fee to an amount that was not in all the circumstances exorbitant, it was nevertheless the case that the starting point of a 100% uplift, irrespective of litigation risk, was unusual.

Decision

Accordingly, the Court of Appeal held that the presumptions contained within CPR Part 46.9(3)(a) and (b) did not apply and that the decision of the District Judge to reduce the success fee to 15% would stand.

Adam Newman v Gordon Dadds LLP (2020)

In this assessment of solicitors’ costs, the court had to determine as a preliminary issue whether the solicitors’ recoverable costs should be limited in amount to the fee estimate that they had given to the client at the outset of their retainer.

Background

The client, a director and shareholder in a family company, instructed the solicitors initially to advise and represent him with a view to resolving certain commercial operational issues through mediation. Within their retainer letter, the solicitors estimated that their charges would be £10,000 plus VAT and disbursements and stated that this was based on a number of assumptions.

Regrettably, a resolution through mediation was not possible and the disputes escalated, with the client becoming embroiled in a web of interconnected litigation. Thereafter, substantial costs were incurred by the solicitors, which resulted in six invoices totalling £84,919.90 being rendered by the Defendant between 31 January and 31 May 2018. By this point, the client had already paid £75,855 in costs to the solicitors.

Having paid £22,057.60 towards the six invoices outstanding, the client then applied for an assessment of solicitors’ costs under section 70 of the Solicitors Act 1974. The implications for assessment of the solicitors’ cost estimates was then heard as a preliminary issue.

Considerations

Sitting in the Senior Courts Costs Office, Master Leonard observed that:

  • Although not matters raised for the purposes of the assessment, the client took issue with much more than the solicitors’ failure to provide any further costs estimate beyond that provided at the outset of its retainer;
  • The solicitors relied to an extent on the fact that it did send invoices to the client on at least a monthly basis throughout the period of the retainer, thereby keeping him apprised of the accruing costs;
  • When assessing solicitor/client costs the test was whether costs have been reasonably incurred and are reasonable in amount. To this a number of rebuttable presumptions applied, including (i) that costs have been reasonably incurred if they were incurred with the express or implied approval of the client; and (ii) that they are reasonable in amount if their amount was expressly or impliedly approved by the client;
  • The Court of Appeal held in Garbutt v Edwards (2005) that failure by a solicitor to give an estimate did not in itself render a contract of retainer between a solicitor and a client unenforceable;
  • If, on an assessment of solicitors’ costs, it is found that (a) the solicitor has never provided the client with an estimate of the costs and (b) if a proper estimate had been given, the client would have paid less than the solicitor was claiming, it may be appropriate to limit the amount payable by the client to an amount that it was reasonable, in all the circumstances, to expect the client to pay;
  • In order to demonstrate that it was right to limit the solicitors’ recoverable costs in that way, it may be sufficient to prove that the failure to provide adequate advice deprived the client of an opportunity of acting differently;
  • Simply to hold a solicitor to an estimate as if it were a binding quotation, might produce a windfall for a client who may not have relied upon it or who may have taken the same approach regardless;
  • The failure in this case to give any further estimate of costs constituted a breach of the solicitors’ professional and contractual obligations to the client;
  • By the time the first of the invoices subject to assessment was raised, it would have been clear to all concerned that the initial estimate was no longer relevant and could not reasonably be relied upon by the client;
  • Holding the solicitors to the initial estimate would take no account of the costs that the client would still have incurred with other solicitors;
  • While there might well be a case for limiting the costs recoverable by the solicitors to the likely costs that the client would have incurred if he had instructed another solicitor to represent him, the evidence that the client had produced was inadequate to permit any firm calculations to be made.

Decision

In the circumstances, the court held that it would be wrong to limit the costs recoverable by the solicitors from the client to the amount of their initial estimate.

Darya Belsner v Cam Legal Services Ltd (2020)

In this assessment of solicitors’ costs, the court had to decide whether the costs that the solicitors were entitled to recover from their client should be limited to the same amount that the client was able to recover from the defendant in her underlying personal injury claim.

Background

The client, Darya Belsner, appealed an assessment of her solicitors’ bill of costs under section 70 of the Solicitors Act 1974, which itself related to work done by the solicitors for the client in a claim for damages for personal injury arising from a road traffic accident.

Amongst other matters, the client alleged that the District Judge had been wrong to assess the solicitors’ bill in the sum of £3,104.15 because:

  • Pursuant to section 74(3) of the Solicitors Act 1974, the amount allowed on assessment should not, except where rules of court permit, exceed the amount which could have been allowed as between party and party in the proceedings;
  • The District Judge had mistakenly held that the rules of court did permit the allowance of a greater amount, because CPR Part 46.9(2) applied;
  • While there was a written fee agreement (in the form of a Conditional Fee Agreement (‘CFA’)) which entitled the solicitors to charge the client a greater amount than that which the client could have recovered from the other party in the underlying claim, the client had not given her informed consent to it, even though she had signed it. That was because the solicitors had failed to give the client a ‘full and fair’ exposition of the factors relevant to the agreement.

Considerations

In determining the appeal, and amongst other matters, the court noted that:

  • The CFA provided for a success fee of 100% of the basic charge, subject to a cap of 25% of the total amount of any damages, but did not provide for an overall cap on the amount recoverable by the solicitors from the client;
  • The client recovered damages of £1,916.98 and costs of £1,783.19, making a total recovery of £3,700.17;
  • The solicitors had been prepared to limit their fees to £2,168.69, representing the costs of £1,783.19 recovered by the client and a success fee of £385.50;
  • The solicitors’ bill of costs which was relied upon at assessment (inclusive of the basic fee, success fee, disbursements and VAT) totalled £4,306.07;
  • Although this was a test case, the parties had collectively incurred costs of £87,715.53 in relation to the appeal, which itself concerned a sum of only £385.50, being the difference between the costs the client had recovered and the fees that the solicitors had charged;
  • The relationship between solicitor and client is a fiduciary one and a solicitor may not receive a profit from his client without his client’s fully informed consent;
  • A solicitor who wishes to rely on CPR Part 46.9(2) must not only point to a written agreement which meets the requirements of the rule, but must also show that his client gave informed consent;
  • To establish informed consent, the solicitor must show that he made sufficient disclosure to the client;
  • If it had been pointed out to the client here that, while the solicitors’ estimate of costs in the underlying claim was £2,500 plus VAT, she might recover only £500 or £550 plus VAT in costs, then that may have affected her consent to the CFA;
  • The general terms used by the solicitors to describe to the client the potential disparity between the solicitors’ fees and the costs the client might recover, were not such as to bring home that disparity to the client;
  • It was a very striking feature of the CFA that the solicitors’ estimated basic charges were five times the amount which the client might be entitled to recover by way of costs;
  • The solicitors should have warned of this disparity and, having failed to do so, the client could not be said to have given her informed consent to the CFA.

Decision

As a result, the court held that the solicitors could not rely on CPR Part 46.9(2) and that the fees payable by the client to her solicitors would be limited to those costs that she recovered from the opposing party in her underlying claim.

Further legal assistance

As will be apparent from the case examples set out above, an assessment of solicitors’ costs can raise complicated and technical issues of law. While we have endeavoured to simplify and summarise matters for ease of understanding, this article should not be regarded by clients as a substitute for specialist legal advice.

We have experience of resolving claims against a wide range of professionals.

Using the links below you can learn more about specific professions and some of the common mistakes that give rise to negligence claims against them.

Solicitors’ Bills Rules – What you
should know

Life is rarely straightforward and the solicitors’ bills rules are no exception. In this practical guide we explain what the rules are and why they are important when it comes to the recoverability of the fees and disbursements claimed in solicitors’ bills.

Types of solicitors’ bills

It is important to understand that there are different categories of solicitors’ bills and that not all bills are equal in the eyes of the law. Unfortunately, and because the same terminology can be used when labelling and referring to different bills, confusion and misunderstanding can arise when dealing with them, not only on the part of clients but solicitors too.

  • Statute bills

Bills within this category are governed by the Solicitors Act 1974 and are properly referred to as statute bills or statute invoices.

To come within this category, the solicitors’ bill must comply with the rules set out within section 69 of the 1974 Act.  Amongst other matters, these provide that:

(1) Subject to the provisions of this Act, no action shall be brought to recover any costs due to a solicitor before the expiration of one month from the date on which a bill of those costs is delivered in accordance with the requirements mentioned in subsection (2)…;

(2) The requirements referred to in subsection (1) are that the bill must be —

(a) signed in accordance with subsection (2A), and

(b) delivered in accordance with subsection (2C).

(2A) A bill is signed in accordance with this subsection if it is —

(a) signed by the solicitor or on his behalf by an employee of the solicitor authorised by him to sign, or

(b) enclosed in, or accompanied by, a letter which is signed as mentioned in paragraph (a) and refers to the bill.

(2C) A bill is delivered in accordance with this subsection if —

(a) it is delivered to the party to be charged with the bill personally,

(b) it is delivered to that party by being sent to him by post to, or left for him at, his place of business, dwelling-house or last known place of abode, or

(c) it is delivered to that party —

(i) by means of an electronic communications network, or

(ii) by other means but in a form that nevertheless requires the use of apparatus by the recipient to render it intelligible, and that party has indicated to the person making the delivery his willingness to accept delivery of a bill sent in the form and manner used.

(2E) Where a bill is proved to have been delivered in compliance with the requirements of subsections (2A) and (2C), it is not necessary in the first instance for the solicitor to prove the contents of the bill and it is to be presumed, until the contrary is shown, to be a bill bona fide complying with this Act.

Bills within this category can be final statute bills or interim statute bills. Moreover, and as substance prevails over form, an interim statute bill may also be treated either as a final statute bill for the period which it covers or in respect of the engagement itself.

However, while a solicitors’ bill cannot be a statute bill unless it complies with section 69 of the Solicitors Act 1974, the fact that it does comply is not the sole determinant of whether it constitutes a statute bill or not.

  • Statements of costs on account

Solicitors’ bills that do not comply with the requirements of section 69 of the Solicitors Act 1974 constitute statements on account of costs or demands for payments on account of costs. This will be so regardless of their form and notwithstanding that they might be labelled as interim invoices.

  • Gross sum bills

In the case of contentious business (being generally business done in or for the purpose of proceedings begun before a court or before an arbitrator) and pursuant to section 64(1) of the Solicitors Act 1974, solicitors have the option of submitting a gross sum bill. This is an invoice which states only the amount of the total charge and does not provide a detailed breakdown of the work which it covers.

  • Chamberlain bills

These are a series of solicitors’ bills which are initially treated as requests for payments on account, but which collectively become a single statute bill upon delivery of a final bill.

The importance of the retainer

Solicitors will not always be entitled to submit interim statute invoices to their client. Whether they can or not will depend in large part on the terms upon which the solicitors are engaged.

Where a retainer is an entire contract, the solicitors are normally required to complete the work for which they are engaged before submitting any bill.

However, in other circumstances the courts have been willing to imply that the retainer allows for the delivery of interim statute bills where there have been natural breaks in the proceedings. The result has been that interim bills raised in such circumstances have been found to be stand-alone bills, rather than merely contributions toward a final bill.

Where the terms of the solicitors’ retainer expressly record that the solicitors may submit interim statute bills during the course of their engagement, then there is usually no difficulty in the solicitors doing so.

The implications for recovery of fees

Whether the solicitors’ invoices are statute bills or merely requests for payments on account is important in the following material respects:

  • If the bill does not comply with the statutory requirements, the solicitors have no right to commence proceedings against the client to recover the amounts subject to it;
  • If the bill is in fact a request for payment on account the client has no right to demand an assessment of the costs subject to it;
  • If the bill is a statute bill, the amount claimed for legal costs cannot usually be adjusted at a later stage and/or depending on the outcome of the work undertaken (other than by consent of the client or order of the court), whereas it can be freely adjusted if the bill is merely a request for a payment on account;
  • A client is under a legal obligation to pay the solicitors’ statute bills and the solicitors are entitled to commence proceedings against the client in the event of default;
  • The time limits contained within section 70 of the Solicitors Act 1974, which govern the client’s right to request an assessment of the solicitors’ bills, only apply once a statute bill has been delivered and do not apply to a demand for a payment of costs on account.

Related court decisions

To put the solicitors’ bills rules into greater context, we have set out below a summarised account of a series of important cases in which the courts have had to consider and apply these rules.

Davidsons (a Firm) v Jones-Fenleigh (1980)

In this case the court had to determine whether or not four consecutive solicitors’ bills delivered to the client were individual statute bills and, therefore, subject to the time limits for assessment prescribed by the Solicitors Act 1974.

Background

The client had instructed the solicitors to represent him in complex and drawn out matrimonial proceedings with this wife. During the course of the proceedings the solicitors raised four invoices. The first three of these were paid without demur, while all but £2,820.51 was paid towards the final invoice.

The solicitors commenced proceedings against the client to recover the outstanding balance. In response, the client sought and obtained an order that all four of the invoices be assessed by the court. This was on the basis that the solicitors were retained to conduct the entirety of the proceedings and that, this being a single contract for the performance of that retainer in its entirety, they were not entitled to any remuneration until the conclusion of those proceedings. Accordingly, the four bills were to be treated as one bill and that all of them should be assessed. The solicitors appealed, first to the Judge in Chambers and then to the Court of Appeal.

Considerations

Giving the leading judgment, Lord Justice Roskill observed that:

  • It had been conceded that the fourth bill, which was by far the largest, fell within the prescribed time limits and was liable to be assessed under section 70 of the Solicitors Act 1974;
  • There was clear authority that in the old-fashioned common-law action a solicitor was not entitled to be paid until after he had completed his duties in that action;
  • The Court of Appeal had accepted in In Re Romer & Haslam (1893) that in certain circumstances a solicitor might, in the course of a long-drawn-out common-law action or arbitration, properly send in bills from time to time to his client where there had been a ‘natural break’;
  • Each of the solicitors’ bills covered a different and irregular period of time and there was no reason why a ‘natural break’ could not be ascertained by reference to one or more particular points of time;
  • The first three bills were intended to be and were accepted by the client as being, in relation to the periods which they covered, complete and self-contained bills which the solicitors expected and intended that the client should pay, as in fact he did.

Decision

Applying the principles laid down in In Re Romer & Haslam, the court held that the first three bills were in fact statute bills and that the time limits for assessment under the Solicitors Act 1974 had long since passed. The court further determined that it would not order the assessment of those bills under its inherent jurisdiction, the client having long since paid them without demur.

Ralph Hume Garry (a firm) v Gwillim (2002)

In this case the court had to determine whether proceedings issued by the solicitors against the client for the non-payment of their bills should be struck out on the grounds that they failed to comply with the strict requirements laid down within section 69 of the Solicitors Act 1974.

Background

The client, an experienced solicitor himself, instructed the solicitors to represent him in a dispute involving the partners of his firm. Bills were submitted to the client on a monthly basis and took the form of a final account for the work done during the relevant periods. In total, 23 bills were raised totalling £215,819.09. However, only £87,883.39 was paid and in due course the solicitors commenced proceedings to recover the outstanding balance.

In response, the client filed a defence and counterclaim, in which he alleged professional negligence and sought to set off his damages against the outstanding fees claimed. In addition, the client applied to strike out the claim on the grounds that the solicitors were not entitled to sue as they had not complied with the solicitors’ bills rules.

The application was rejected by Mr Justice Tomlinson at first instance and the client appealed. In doing so, and amongst other matters, the client alleged that the judge had been wrong in failing to decide that the solicitors’ bills were not gross sum bills on which the solicitors were entitled to sue.

Considerations

Giving the leading judgment in the Court of Appeal, Lord Justice Ward observed that:

  • While the question raised by the appeal was deceptively short and simple, the answer to it was anything but and required a review of the law dating back to Victorian times;
  • It was to be regarded as good practice for solicitors to provide an adequate description of the work they had done in order to justify the charges made;
  • A client could not establish a bill was non-compliant with the Solicitors Act 1974 for want of information in the bill, if he was already in possession of all the information that could be reasonably wanted for deciding whether or not to seek an assessment of the bill;
  • While there must be something in the bill to indicate the ambit of the work, any inadequacies of description may be redressed either by accompanying documents or by other information already in the possession of the client;
  • Provided the client is possessed of the knowledge he reasonably needs to decide whether or not to insist on an assessment of the bill, the solicitors will have satisfied the requirement for the bill to be bone fide complying with the Act;
  • Solicitors had the right to submit a gross sum bill instead of a detailed bill, pursuant to section 64 of the Solicitors Act 1974 and, having done so, the client was entitled to require the solicitor to deliver, in lieu of that bill, a bill containing detailed items;
  • It was unfortunate that section 64 of the 1974 Act did not require the client to be informed of his right to seek a bill containing detailed items, as well as the consequence of doing so, and of his entitlement to seek an assessment;
  • A gross sum bill in contentious business will not be ‘bona fide complying with [the] Act’ if the client shows (i) that there was no sufficient narrative in the bill to identify what it was he was being charged for, and (ii) that he does not have sufficient knowledge from other documents in his possession or from what he has been told reasonably to take advice whether or not to apply for that bill to be assessed;
  • The sufficiency of the narrative and the sufficiency of the client’s knowledge would vary from case to case, and the more that the client knows, the less the bill may need to spell it out for him;
  • The interests of justice required that a balance be struck between protecting the client’s right to seek an assessment of costs and of the solicitors’ right to recover not being defeated by opportunistic resort to technicality;
  • Here the bills in question were expressly stated to be for professional charges, did identify the matter to which they related and did identify the period of time which they covered.

Decision

Accordingly, the court held that as the judge at first instance had found upon a review of the evidence that there was a real prospect of the solicitors establishing that the client knew all he needed to know to be able to exercise his right to seek an assessment of costs, it would not be right to strike out the solicitors’ claim on the grounds that the underlying bills did not comply with the Solicitors Act 1974.

McLoughlin v Irwin Mitchell (2008)

In this case the court had to decide whether 20 interim invoices issued by the solicitors were statute invoices or payments on account and whether there were special circumstances justifying an extension of the time-limits for applying for an assessment under the Solicitors Act 1974.

Background

The client had instructed the solicitors to act for him in a professional negligence claim against his former solicitors. During the course of their retainer, the solicitors raised 20 separate invoices and obtained a charge against the client’s home as security for their fees.

In due course, and after the Court of Protection had satisfied itself that the client was incapable of managing his own affairs as a result of mental ill health, a First General Order was made in favour of his daughter.

The solicitors subsequently commenced proceedings to enforce their legal charge. In response, the client commenced Part 8 proceedings seeking an assessment of the solicitors’ costs.

Considerations

Sitting in the Supreme Court Costs Office, Master Simons observed that:

  • With the exception of the final three invoices, all the solicitors’ invoices had been paid at least 12 months prior to the issue of the client’s claim and exceeded the time limit for applying for an assessment imposed by section 70(4) of the Solicitors Act 1974;
  • While the solicitors’ standard terms and conditions clearly stated that interim invoices would be rendered before the conclusion of the matter, they also stated that (i) those invoices may not include all the costs incurred to the date to which the invoice was issued; and (ii) a final invoice would be rendered upon completion of the matter;
  • The fact that the final invoice raised did not actually include any costs from outside the period that it was stated to cover, did not mean that the earlier invoices must have been statute invoices;
  • Until the final invoice had been delivered, the client could not have known whether or not there would be any additional costs included in that invoice;
  • There was no evidence to support the assertion that there was an express or an implied agreement between the parties that the interim invoices were statute invoices – the client did not know the difference between a statute and a non-statute invoice, or the effect and the consequences of such;
  • Other than the disbursement only invoices, all the invoices stated that they were interim invoices on account;
  • The invoices did not contain sufficient information on which to enable a client to obtain advice as to whether or not he should apply for a detailed assessment;

Decision

On this basis, the court concluded that all the invoices were demands for payments on account and not statute invoices and that, accordingly, the client had applied for an assessment within the statutory time-limits.

The court further held that, in any event, there were special circumstances which entitled it to extend the statutory time limits and that the court had inherent jurisdiction to order an assessment in the circumstances.

Parvez v Mooney Everett Solicitors Ltd (2018)

In this case the court had to determine whether a bill included within the case file that the solicitors had sent to the client upon request, constituted delivery of a statute bill upon which the client was entitled to apply for an assessment under section 70 of the Solicitors Act 1974.

Background

Following a road traffic accident, the client instructed the solicitors under a Conditional Fee Agreement (‘CFA’) to represent her in a claim for damages for personal injury.

After a settlement was reached, the solicitors sent the client £1,410.75, representing the balance of the damages recovered after deduction of their success fee and an ATE insurance premium. Shortly thereafter the client instructed new solicitors, who requested and were sent a copy of the personal injury claim file. Amongst other documents, this contained a Bill of Costs dated 26 June 2016 (‘June Bill’), which her original solicitors had not previously sent to the client. This totalled £1,505.25.

At the client’s request, and in August 2016, the solicitors delivered a fresh Bill of Costs. This was in the total sum of £6,461.95. Having previously asserted the June Bill was not a statute bill, the client then alleged that the June Bill was a statute bill and sought to agree a date for delivery of it. However, in the absence of agreement, the client then applied for an assessment of the June Bill.

At first instance, District Judge Bellamy held that the June Bill was not a statute bill and had not been delivered. The client appealed.

Considerations

Sitting in the High Court, Mr Justice Soole observed that:

  • A document was not a bill of costs unless it was sent by the solicitor to the client as a demand or claim of the sum therein stated to be due;
  • The court’s power to order a solicitor to deliver a bill of costs under section 68 of the Solicitors Act 1974, does not entitle the court to order (or the client to seek) delivery of a specifically identified document and thereby, to determine the terms and content of the solicitors’ demand or claim for payment;
  • The client could be in no better position if the relevant document had come into his possession otherwise than in the character of a delivered bill of costs and there was no basis for treating it differently from a document which remained in the solicitors’ possession;
  • Whether or not there had been any breach of the Solicitors Accounts Rules, it would not entitle the client to treat an undelivered bill of costs as if it had been delivered.

 

Decision

In these circumstances, and affirming the decision of the court below, the judge held that the June Bill was not a statute bill and had not been delivered to the client. Accordingly, it could not be the subject of assessment under section 70 of the Solicitors Act 1974 and the client’s claim would stand dismissed.

Laurence Sprey v Rawlison Butler LLP (2018)

In this case the court had to decide whether or not monthly bills delivered by the solicitors to the client under a Discounted Fee Agreement were statute bills and, therefore, subject to the time limits for assessment imposed by section 70 of the Solicitors Act 1974.

Background

The solicitors were instructed to represent the client in a claim for professional negligence. Having initially acted under a private retainer, the solicitors subsequently acted under a Discounted Fee Agreement (‘DFA’) which provided that the client would pay 40% of the normal hourly rate if he lost the claim and a success fee of 50% of the normal rate if he won.

A series of bills were raised at the discounted rate, the last four of which went unpaid. In addition, and upon the client winning the claim, the solicitors raised a balancing invoice for the remaining 60% of the normal rate and later, an invoice for their success fee.

The client applied for an assessment of the bills relating to the DFA. At first instance, Master Rowley held that all the bills were statute bills and that the client was out of time under section 70(4) of the Solicitors Act 1974 for assessment. The client appealed.

Considerations

Sitting in the High Court, The Honourable Mr Justice Nicklin observed that:

  • Clause 11.1 of the DFA provided that the client had the right to an assessment by the court of the amount of the solicitors’ fees, success fee and/or disbursements which were payable under the DFA, by making an application under section 70 of the Solicitors Act 1974;
  • The success fee could only be payable in the event of success and, unless the billable items referred to in clause 11.1 were read disjunctively, the right to challenge those items arose only at the end of the case;
  • The client’s liability to pay crystallised on the happening of a particular event (success, loss or termination) and it was only at that point that the client became liable to pay at either the discounted or normal rate;
  • Until the conclusion of the matter, the client would not know what rate was being charged and whether that rate was reasonable, and could not decide whether to exercise his right to seek an assessment;
  • The fact that the balancing invoice sought payment of the remaining 60% of the normal rate, rather than the full normal rate less the discounted rate already billed, was of no consequence;
  • Statute bills could not subsequently be amended, as was necessitated here by operation of the DFA which permitted additional charges where the claim was successful;
  • In determining whether or not an agreement between the parties to treat the discounted bills as statutory bills was to be inferred, regard was to be had not only to the terms of the bills themselves but also to the terms of the DFA which they had entered into.

Decision

In the circumstances, the court held that the discounted bills were not statute bills but requests for payment on account or (more likely in the circumstances) Chamberlain bills and that no agreement between the parties to the contrary should be inferred. Therefore, the appeal was granted.

Vivek Rattan v Carter-Ruck Solicitors (2019)

In this case the court had to decide whether to grant the client an extension of time to apply for an assessment hearing of bills totalling £340,000, in circumstances where the client was also pursuing parallel proceedings against the solicitors for professional negligence.

Background

The client instructed the solicitors to represent him in a mis-selling claim against his bank. The solicitors and counsel each acted under a Conditional Fee Agreement (CFA) which provided for a success fee of 100%.

In the event, and with the client’s authority, a settlement was reached on terms that the bank would pay US $500,000 to the client as damages and £340,000 to the solicitors as costs. Shortly thereafter, the solicitors delivered two bills to the client totalling £340,00 and comprising their fees (but no success fee), counsel’s fees (with no success fee) and an ATE insurance premium.

The client then applied for an assessment of costs pursuant to section 70 of the Solicitors Act 1974. On 23 April 2015 an order for assessment was made which directed, amongst other matters, that either party could apply for a hearing within three months of the date of the order.

Pursuant to the order, the solicitors served a bill of costs totalling £934,799.34. The client subsequently initiated a professional negligence claim, in relation to which court proceedings were then issued in April 2018. In December 2018, the solicitors applied to strike out the assessment proceedings. In January 2019, the client responded with an application to the court for an extension of time in which to request an assessment hearing.

Considerations

Sitting in the Senior Courts Costs Office, Master Leonard observed that:

  • There was a substantial overlap between the assessment and professional negligence proceedings which could have the undesirable consequence of the same issues being tried in two different forums at the same time;
  • It was right to treat the client’s application for an extension of time as if it were an application for relief from sanctions;
  • In challenging the costs that he had already paid to the solicitors, the client’s position was comparable to a party suing for a sum of money and it was for him to protect his position by complying with the orders made by the court;
  • The family difficulties that the client had experienced were regrettable, but did not provide good reason for his failure to comply with the directions timetable that had been set by the court;
  • The client’s status as a litigant in person at the time of applying for an assessment had no bearing upon the matter: the client could have applied for a hearing at any time or instructed solicitors if needs be;
  • It was not incumbent upon the solicitors to file the required papers and pay the required hearing fee in order to allow the client to pursue his assessment, nor could the client have expected the solicitors to do so;
  • The client had failed to understand that detailed assessment was not simply a process of reducing the solicitors’ billed costs, but was to establish a reasonable chargeable figure, which might be substantially above the actual billed figure;
  • Here the client had to show that the costs and disbursements figure of £934,799.34 should be reduced below £340,000, which seemed unlikely;
  • It appeared that the client had abandoned the assessment in favour of the professional negligence claim, only to realise that he needed to pursue the assessment after all, although this itself was not a good reason for requesting an extension of time.

Decision

In these circumstances, the court held that the client was not entitled to an extension of time to apply for an assessment hearing, that the solicitors’ costs would be assessed as billed and that it was unnecessary to consider the solicitors’ application to strike-out.

Further legal assistance

As will be apparent from the case examples set out above, application of the solicitors’ bills rules can be both a complicated and technical exercise. While we have endeavoured to simplify and summarise matters for ease of understanding, this article should not be regarded by clients as a substitute for specialist legal advice.

We have experience of resolving claims against a wide range of professionals.

Using the links below you can learn more about specific professions and some of the common mistakes that give rise to negligence claims against them.

Compensation awards for broker negligence

With insurance disputes running at an all-time high, and the prospect of unsatisfied policyholders seeking alternative means by which to recover their losses, we examine the types of loss for which compensation is awarded in claims arising from broker negligence.

Establishing liability

It is important to appreciate at the outset, that before a court will consider either the type or the amount of loss for which it may award damages as compensation, a claimant policyholder will first need to establish that the broker has committed an actionable wrong, either negligently or in breach of its retainer.

While in some cases establishing wrongdoing might be a relatively straightforward exercise, in many cases it is more challenging. Moreover, and as all cases are fact sensitive, care must be taken when relying on the decision of the court in one case to predict the outcome of another. Nevertheless, and by way of assistance, we have provided examples of a number of reported cases where broker negligence has been established in our related article: Successful claims against negligent insurance brokers

In addition, a claimant will need to satisfy the court as a matter of fact that the broker’s wrongdoing caused the loss in question. Again, that exercise can be a complicated one, particularly where there is more than one potential cause.

However, where liability is established the court will then move on to consider issues of quantum.

General principles

The purpose of a damages award is not to punish the professional concerned, but to compensate the claimant party. A classic formulation of the principle was given by Lord Blackburn in Livingstone v Rawyards Coal Co., where he stated that the measure of damages is:

‘…that sum of money which will put the party who has been injured, or who has suffered, in the same position as he would have been in if he had not sustained the wrong for which he is now getting his compensation or reparation.’

Over the years an array of legal rules and principles have been established by the courts to ensure that the damages awarded to clients, and the corresponding financial exposure of professionals, is kept within sensible bounds. While those rules and principles lie beyond the scope of this article, in the result, not all financial loss will be compensated.

Types of recoverable loss due to broker negligence

The following are examples of those heads of loss which the courts have been willing to recognise as compensateable and for which damages have been awarded for broker negligence:

1. Loss of cover

The loss of cover under the relevant insurance policy is the most common head of loss claimed in cases of broker negligence and has long been compensated by the courts, despite attempts to avoid liability for it.

Such an attempt was made in the Court of Appeal case of Fraser v BN Furman (Productions) Ltd & Others. Here the claimant factory worker had been injured when her hands became trapped in an electric welding machine. In an action against her employer, she recovered damages as a result of its failure to fence the dangerous parts of the machine. In turn, the defendant employer commenced proceedings against its insurance broker for failing to arrange employers’ liability insurance cover.

In defence, the broker argued that even if it had arranged cover, the insurer would have been entitled to decline the policy claim on the grounds that the defendant had failed to comply with an important condition of the policy. It further argued that where an agent employed to enter into a contract had failed to do so, the only measure of damages is what the principal would have recovered under the contract if the third party to the contract had exercised all his legal rights in resisting the principal’s claim.

On appeal, the court held that while such a restriction was established by common law authority, it represented a special rule that only applied to contracts that were null and void and did not apply in the present case, where there was no question that the policy of insurance would have been a valid and enforceable contract, subject to any election by the insurer. Accordingly, the defendant was awarded as damages that sum which has been awarded as damages to the claimant and which the defendant would have recovered under a liability policy, but for broker negligence.

2. Loss of chance

In some instances, the insurer may be entitled to decline a policy claim, and/or avoid the entire policy, on grounds which are additional to and separate from those caused by broker negligence. In such cases, the broker might well contend that, as cover would not have been available in any event, no loss has in fact been suffered.

This was the argument presented to the Court of Appeal in the case of Alfred Dunbar v A&B Painters Ltd & Others. Here the claimant sustained serious injuries when he fell over 40 feet, when the scaffolding he was using to paint a bus station collapsed. In an action against the defendant employer, the claimant recovered damages of £125,000. In turn, the defendant claimed an indemnity against the insurer or damages against the broker.

At trial the judge found that the insurer had been entitled to repudiate the policy on the grounds of misrepresentation, which itself was due to broker negligence. However, the judge also found that the claimant was working at more than 40 feet above floor level, which was in excess of the height restriction stipulated by the policy and above which cover was excluded. The broker therefore contended that, in so far as the particular circumstances of this accident were concerned, the defendant had no right to be indemnified under the policy and thus had suffered no loss.

On appeal, the court held that what loss the defendant had suffered did not depend upon whether the insurer would have been entitled as a matter of law to repudiate liability under its policy, but whether as a matter of business it would have been likely to do so. Therefore, what the defendant had lost was the chance of obtaining an indemnity from the insurer. Further, and as the chance of repudiation was nil, the value of that chance was equal to the full amount of the cover otherwise available under the policy.

3. Consequential losses

Where broker negligence results in the loss of cover under a first party material damage policy, the business of the policyholder can experience additional disruption and consequential loss beyond that which is covered by the policy. Commonly, this takes the form of a loss of profits due to an inability to trade.

Whether or not such losses are recoverable was considered by the High Court in the case of Arbory Group Ltd v West Craven Insurance Services (A Firm). Here the defendant brokers had failed to explain to the claimant how its business interruption insurance cover would operate and in turn, how it should determine the amount of cover it required.

After a serious fire at its premises, the claimant discovered that it was substantially underinsured for business interruption. It therefore commenced an action for broker negligence, claiming not simply the profits lost as a result of being underinsured, but also the additional profit lost as a consequence of the delay in being able to re-establish its business, caused by the reduced policy payment received from its insurer.

After reviewing the authorities, the judge concluded that the court was firstly required to determine the kind of loss that could reasonably be foreseen in the event that insufficient business interruption cover were to be effected due to broker negligence. It was then necessary to determine if the cause of the claimant’s loss of profitability could be attributed to the breach of duty identified.

Here it was held that the claimant could recover total damages of £611,746, representing both the shortfall in the payment it received from the insurer due to the underinsurance (being £299,902) and the loss of profit it had suffered as a result of that shortfall (being £311,844).

4. Transactional losses

Depending on the scope of the retainer entered into with the broker, the court may be willing to award damages not only in respect of the loss of cover under an insurance policy, but also for additional losses arising from entering into a particular transaction.

That was the decision which the House of Lords was required to make in the case of Aneco Reinsurance Underwriting (In Liquidation) v Johnson and Higgins Ltd. Here the claimant underwriter had been approached by the defendant broker to reinsure certain risks written by the Bullen syndicate, on the understanding that $11 million of cover would be ceded to other underwriters as retrocessionaires, which the broker would arrange.

After writing cover on this basis, the claimant was subsequently required to pay claims totalling $35 million. When it in turn made a claim against the policies written by the retrocessionaires, cover was avoided for misrepresentation due to broker negligence.

On appeal by the broker, the court observed that there was a fundamental distinction to be drawn by the law of damages between a defendant who undertook to advise a claimant generally whether to enter into a particular transaction, and if so on what terms, and one who merely agreed to provide particular information. In this case, where the broker had undertaken to provide general advice, rather than specific information, the claimant was entitled to recover the entirety of its foreseeable loss, namely $35 million, and not just for the loss of cover for $11 million.

5. Litigation costs

It is not in every case that the decision taken by the insurer to decline cover for a claim, or to avoid a policy altogether, will be a lawful one. Therefore, in some instances, it might be appropriate to commence a coverage claim against the insurer as a first step and before pursuing a claim for damages for broker negligence.

If the coverage claim against the insurer is unsuccessful, the policyholder may well become liable to pay the insurer’s associated costs, as well as its own. Moreover, and even if the coverage claim is successful, it is unlikely that the policyholder will recover all of its litigation costs from the insurer. Provided that the policyholder has acted reasonably, the courts have generally been willing to compensate the policyholder for such liabilities where broker negligence has subsequently been established.

An example of this approach can be found in the High Court case of Ramco Limited & Another v Weller Russell & Laws Insurance Brokers Limited. Here the claimants traded in army surplus stock, some of which was destroyed by fire. Claims were then made against their insurance policy, but were rejected. In response, the claimants commenced proceedings in the High Court against their insurer, following which the insurer accepted the claim of the first claimant but not the claim of the second. The second claimant then appealed to the Court of Appeal, but was unsuccessful. It subsequently sought permission to appeal to the House of Lords, before then electing to discontinue its claim. Both claimants then commenced proceedings for broker negligence.

Amongst other losses, the claimants sought compensation for the costs incurred in the litigation with their insurer. The first claimant claimed £7,500, being the difference between its actual costs and those it had recovered from the insurer. The second claimant claimed in respect of the High Court proceedings the sum of £35,000 for its own costs and the same amount for the costs it had been ordered to pay to the insurer. It also claimed in respect of the Court of Appeal proceedings the sum of £49,341.20 for its own costs and £15,000 for the costs it had to pay to the insurer. In each case, these claims were accepted by the negligent broker and approved by the court. However, the second claimant also claimed £4,799.57 for the costs of its petition to the House of Lords. Although the broker asserted that these costs were not recoverable, damages for them were nevertheless awarded by the court.

Further legal assistance

As professional negligence solicitors we act for clients nationwide, to resolve claims against a wide range of professionals, including claims for broker negligence.

Answers to many of the important questions we frequently get asked about making a claim against an insurance broker are set out in our related guide: Claims Against Insurance Brokers – A Brief Guide

If you would like to arrange an initial consultation with us, free of charge or commitment, please do not hesitate to contact us on 0800 195 4983 or by email at mail@pnclegal.com.

At PNC Legal there is much more than just the fact that we specialise exclusively in resolving claims for professional negligence that sets us apart from most other solicitors.

We have experience of resolving claims against a wide range of professionals.

Using the links below you can learn more about specific professions and some of the common mistakes that give rise to negligence claims against them.

Claimant errors in professional negligence claims

If you or your business have sustained a significant financial loss or liability due to the negligence of a professional adviser, embarking on a claim for damages is likely to be a practical necessity, rather than a mere option. However, few fully appreciate the potential minefield that lies ahead.

In this guide we identify and discuss some of the errors commonly made by claimants contemplating a professional negligence claim. In doing so we hope that as a claimant, and by being better informed, you will not only have a better experience of the claims resolution process, but that you will also secure a more positive outcome to it.

Therefore, in our experience and in no prescribed order, the claimant errors that you should be alive to are as follows:

There is no legal requirement for a claimant to instruct a solicitor (or any other type of lawyer) in order to pursue a professional negligence claim and, where the value of the claim is relatively low, it may not be proportionate to do so either. However, going it alone as a litigant in person can be a bewildering and extremely stressful experience.

While there is undoubtedly an ever-increasing volume of information available online to assist and guide litigants in person, that information is rarely complete or case specific. As a result, there is considerable scope for it to be misunderstood and/or misapplied.

On a number of occasions, we have received instructions from claimants, including other solicitors, who have attempted to pursue a claim themselves and have run into difficulty. While we have been happy to take over the conduct of the litigation and work collaboratively with them, the delay to our instruction has meant that the claim has taken much longer to resolve and, in some instances and where prior mistakes have been made, become more difficult to resolve.

Should it be of interest, further guidance on whether or not to instruct a solicitor is available in our related article: Professional negligence claims – Do I need a solicitor?

All civil claims, including claims for professional negligence, must be commenced within the time limits imposed by the Limitation Act 1980. If not, they become time-barred. The application of these time limits can be complicated and we have produced a separate guide that explains how they relate to claims for professional negligence: Time limits for professional negligence claims – FAQs

In some of the cases we come across, claimants have not appreciated either the existence or the implications of these time limits. As a consequence, they have then expired while the claimants have been seeking either to mitigate their losses or to resolve a related complaint.

However, failing to act expeditiously is not only a limitation issue and can have a number of other adverse consequences. These include, but are not limited to, the loss of important evidence, the demise of the defendant firm or the expiry of its professional indemnity insurance cover.

As the victim of professional negligence, it can be very difficult for some claimants to take an objective view of the events giving rise to a claim, or the manner in which the professional firm has responded to it. This can be all the more so, where a claimant is pursuing the claim as a litigant in person and without the benefit of advice from a seasoned solicitor.

Unfortunately, a lack of objectivity can lead to a poor assessment of the merits of the claim and, in turn, a misaligned expectation of success. In cases where this occurs, we have seen claimants incur unnecessary costs themselves (as well as become liable for the significant costs incurred by the defendant firm) pursuing allegations and applications that do not advance their claim.

When faced with a significant financial loss, and particularly a loss of the type which a professional was specifically retained to guard against, some claimants consider that a defendant firm has a moral obligation to compensate them for that loss.

In such cases, claimants can be surprised when the defendant firm appoints solicitors to represent it and respond to their professional negligence claim, and when those solicitors do so robustly and with an unsympathetic conviction.

While a moral duty may well arise, from a defendant’s perspective issues of morality tend to have a more limited bearing on the resolution of a claim. That is because not only are many professional defendants commercial entities, rather than private individuals, but also because control over the conduct of the claim often rests not with the firm itself but with its professional indemnity insurer.

Moreover, and as it has no direct relationship with the injured claimant and owes no contractual obligations to a claimant, that insurer is free to prioritise its own commercial interests ahead of those of the claimant. Accordingly, and where solicitors are appointed to represent the defendant firm, their role and professional duty will be to support the best interests of that firm and its insurers, whether or not that assists the claimant.

From private individuals to large corporations, professional negligence claims can be highly emotional and stressful for those involved.

Unfortunately, and for claimants, this stress can compound that which is already felt as a consequence of the financial loss or liability that has given rise to the professional negligence claim in the first place.

Different aspects of the litigation process can be more stressful than others, but commonly the combined effect of the adversarial nature of the process, its complexity, the potential costs involved and the lack of certainty of outcome, all take their toll.

While it is impossible to remove all of the emotion and stress, retaining the right solicitor can be a significant help in managing this aspect of the litigation and further guidance on this is available in our related article: How to find the Best Professional Negligence Solicitors

Determining what information and evidence is material to a claim is a skill that is honed through years of experience. Equally, determining what allegations to deploy and in what manner is as much of an art as it is a science.

It is not surprising, therefore, that many claimants become quickly overwhelmed by the volume of information and evidence that relates to their claim and are often inclined to treat all of it as critical, sometimes in the fear that it could be catastrophic if any part of it were to be overlooked or left out.

Unfortunately, this approach can cause the good material to be lost in, or diluted by, the bad material and for the claim to be weakened as a result. Where a solicitor is instructed to purse a claim on this basis, it can also lead to additional and irrecoverable cost.

In many cases, less can be more, and there are both costs and compensatory advantages in being selective when preparing, presenting and pursuing a claim for professional negligence.

For other tips on how to reduce legal costs in professional negligence claims, please see our related guide: How to reduce legal costs in professional negligence claims

The Civil Procedure Rules (commonly known as the ‘CPR’) which govern all civil litigation in England and Wales are vast. They are also subject to frequent amendments, judicial pronouncements and supplementary guidance. It is no wonder, therefore, that they present the solicitors acting for defendants with an array of opportunities to lay procedural traps and to capitalise on claimant ignorance and error.

Although it is possible to apply to the court for relief from the sanctions imposed by the CPR, such applications are by no means certain to succeed. Where they do not, the consequences can be severe and, in some cases, one professional claim can then lead to another. Moreover, and even if they do succeed, they can still give rise to additional cost and delay for claimants.

Experience, knowledge and careful preparation are all required to avoid falling foul of these traps.

To make a successful claim for professional negligence, it not simply enough to prove that an error or omission has occurred; it will also be necessary to establish that the mistake caused the losses for which damages are claimed.

Unfortunately, many claimants (and some of the solicitors acting for them) overlook the importance of causation, preferring instead to concentrate on the wrongdoing of the professional and the losses claimed. On these occasions, claimants can have a rude awakening.

Causation can be a complex issue and usually requires both a factual and legal assessment. Claimants overlook it at their peril.

It is relatively common for expert witnesses to be instructed in professional negligence claims, either to advise on liability or quantum issues.

Identifying a suitable expert is critical and, like solicitors, no two are the same. However, even if an appropriate expert is identified, providing that expert with proper instructions can be much more difficult and much more critical than some claimants realise.

Experts are not usually solicitors and cannot be relied upon to determine the nature or scope of the evidence required to support a professional negligence claim. Unfortunately, this means that some claimants incur significant costs, either by obtaining the wrong evidence or by failing to obtain sufficient evidence. In these instances, additional costs then have to be incurred obtaining appropriate evidence or damages awards can be lower because of a lack of evidence to support them.

These days it is relatively rare that a professional negligence claim will proceed as far as trial. Most are resolved at an earlier stage through one form of alternative dispute resolution process or another.

For those claimants who do reach trial, it can be unwise to assume that the court will be sympathetic to their claim. Professional negligence claims by their very nature are a serious matter and are treated as such by the courts. Finding that a professional has breached their duty of care is not done lightly and in doing so, the courts can rightly be expected to apply the law with rigour.

Where the court does find that a breach of duty has occurred, it is more likely to be sympathetic towards a claimant, but that is not a guarantee of success.

How sympathetic the court might be can also be influenced by the manner in which the claim has been conducted by the parties to it. Claimants who flout the rules or who abuse, intentionally or recklessly, the court process are likely to receive much less sympathy and accommodation than those who act proportionately and with respect.

Further legal assistance

As professional negligence solicitors we act for clients nationwide, to resolve claims against a wide range of professionals.

If you would like to arrange an initial consultation with us, free of charge or commitment, please do not hesitate to contact us on 0800 195 4983 or by email at mail@pnclegal.com.

At PNC Legal there is much more than just the fact that we specialise exclusively in resolving claims for professional negligence that sets us apart from most other solicitors.

We have experience of resolving claims against a wide range of professionals.

Using the links below you can learn more about specific professions and some of the common mistakes that give rise to negligence claims against them.

Limiting Liability for Professional Negligence

Clauses limiting liability for professional negligence are now commonplace within the terms and conditions of business relied upon by professionals. In this article we examine the legal principles that apply to such clauses and the extent to which they can be relied upon.

The case for limiting liability

Historically, attempts at limiting liability were rare in professional circles. However, over recent decades they have become much more prevalent, as both the volume and the value of professional negligence claims have increased.

Instinctively, and to those intending to purchase professional services, often at significant expense, it may seem disconcerting and unreasonable that the provider of those services is seeking to rely at the outset on a clause limiting liability for the mistakes it might later make. Where the effect of such a clause is to limit liability to an amount significantly less than the total potential loss that could arise, this sentiment would seem all the more justified.

However, at a broader level, limiting liability can be of benefit to both professionals and their clients. When done conscientiously, consistently and conspicuously, limiting liability can enable professional firms, and the wider profession to which they belong, to avoid being unfairly burdened with a disproportionate degree of financial risk. In turn, and from a client’s perspective, this can ensure that not only does the professional service upon which they rely remain viable and available, but that the particular firm upon which they (and other clients) rely remains financially stable, capable of securing professional indemnity insurance cover at an affordable premium and, by managing its overheads in this way, able to offer more competitive rates.

Alternatives to limiting liability

When it comes to managing its exposure to financial liability for professional negligence, a firm is not confined to relying on provisions limiting liability. As an alternative, it can include provisions within its retainer that exclude liability and/or that serve to constrict its liability.

Although liability for negligence can be excluded altogether, provisions to this effect would be much more onerous and, for that reason, are relatively rare as between a professional firm and its client. In certain professions, such as solicitors, they can also be unlawful. More commonly, provision is made within the retainer for liability for certain types of loss, such damages for consequential loss, to be excluded.

Where provision is made for liability to be constricted, it is done by demarcating the scope of the professional’s retainer and associated duty of care, so as to avoid assuming responsibility for any losses arising from matters and events extraneous to it. In this way, no liability arises in the first instance which requires limiting or excluding.

It is because provisions limiting liability are by far the more commonly encountered that this article will focus predominantly on the law in this area.

Limiting liability at common law

Before a firm can rely on any clause limiting liability for professional negligence, it will firstly need to satisfy the court that the clause has been incorporated into its retainer. Where the clause is recorded as part of a retainer letter that has been sent to a client at the outset of an engagement, this requirement is more likely to be satisfied, whether or not the retainer letter is counter-signed by the client. However, where no retainer letter exists, and the firm seeks to rely either on a prior course of dealing or some other form of notice, it may prove more difficult to satisfy this criterion.

Even if a clause limiting liability has been incorporated into its retainer, the firm will still need to persuade the court that its terms clearly apply to the liability at issue. When interpreting such a clause, the courts will invariably do so ‘contra preferentum’, that is against the party seeking to rely on it.

Even if the clause limiting liability is clear and unambiguous, it may still be defeated where it can be shown that the firm seeking to rely on it misrepresented the nature or effect of it when the retainer was entered into. This will be so even if the misrepresentation was made innocently, as opposed to negligently or dishonestly.

However, even if it is established that the clause satisfies all the common law requirements, it must still then be tested against the statutory regime that has been introduced as an extra layer of protection for both commercial and consumer clients.

Limiting liability to commercial clients

Where the contact in question is between two commercial entities acting in the course of business, any clause limiting liability for professional negligence will be subject to the statutory provisions contained within the Unfair Contract Terms Act 1977.

By section 2 of the 1977 Act:

(1)  A person cannot by reference to any contract term or to a notice given to persons generally or to particular persons exclude or restrict his liability for death or personal injury resulting from negligence.

(2)  In the case of other loss or damage, a person cannot so exclude or restrict his liability for negligence except in so far as the term or notice satisfies the requirement of reasonableness.

To ascertain whether the clause satisfies the requirements of reasonableness under the 1977 Act, section 11(1) requires consideration to be given to whether the clause was a fair and reasonable one having regard to the circumstances which were, or ought reasonably to have been, known to or in the contemplation of the parties when the contract was made.

In performing this exercise, and insofar as they are relevant, the court is also likely to have regard to the particular matters listed within Schedule 2 of the 1977 Act, which are:

(a)  the strength of the bargaining positions of the parties relative to each other, taking into account (among other things) alternative means by which the customer’s requirements could have been met;

(b)  whether the customer received an inducement to agree to the term, or in accepting it had an opportunity of entering into a similar contract with other persons, but without having a similar term;

(c)  whether the customer knew or ought reasonably to have known of the existence and the extent of the term (having regard, among other things, to any custom of the trade and any previous course of dealing between the parties);

(d)  where the term excludes or restricts any relevant liability if some condition was not complied with, whether it was reasonable at the time of the contract to expect that compliance with that condition would be practicable;

(e)  whether the goods were manufactured, processed or adapted to the special order of the customer.

Finally, and where the clause seeks to limit liability to a specified sum of money, the court will in assessing its reasonableness also have regard to section 11(4) of the 1977 Act and to:

(a)  the resources which the person seeking to rely on the clause could expect to be available to him for the purpose of meeting the liability should it arise; and

(b)  how far it was open to the person seeking to rely on the clause to cover himself by insurance.

In the case of Marplace (Number 512) Limited v Chaffe Street (a firm), the High Court concluded that a clause relied upon by solicitors limiting liability for professional negligence to £20 million was reasonable. In so doing, it observed that in this case:

  • The claimant was a sophisticated and wealthy consumer;
  • The bargaining positions of the parties were equal;
  • The claimant’s representatives were used to contracting with professionals on the basis of a limitation of liability;
  • The claimant was aware of (and on its own case discussed) the limitation, and it was not imposed on it as a non-negotiable term;
  • The defendant firm determined the £20 million limit on reasonable commercial principles, taking into account insurance cover and its expense and the circumstances of the transaction.

Limiting liability to consumers

Prior to 1 October 2015, clauses limiting liability for professional negligence in contracts for the supply of professional services entered into by natural persons acting other than in a trade, business or profession, were governed by the Unfair Terms in Consumer Contract Regulations 1999.

However, contracts for the supply of professional services entered into since that date and which are entered into by individuals acting for purposes that are wholly or mainly outside their trade, business, craft or profession, are now governed by the Consumer Rights Act 2015.

Section 49(1) of the 2015 Act provides that every contract to supply a service is to be treated as including a term that the trader must perform the service with reasonable care and skill.

Moreover, and by section 62(1) of the 2015 Act, any term within a consumer contract which is found to be ‘unfair’ will not be binding on the consumer.

Whether or not a clause limiting liability is unfair must be determined under section 62(5) of the 2015 Act by:

(a) taking into account the nature of the subject matter of the contract; and

(b) by reference to all the circumstances existing when the term was agreed and to all of the other terms of the contract or of any other contract on which it depends.

Further, and under section 62(4) of the 2015 Act, a clause limiting liability will be regarded as unfair if, contrary to the requirement of good faith, it causes a significant imbalance in the parties’ rights and obligations under the contract to the detriment of the consumer.

Limiting liability to a third party

Claims against professionals by non-clients are relatively common in professional negligence. The nature of these claims and how they can and do arise is explained in our related article: Third party claims for professional negligence

An interesting issue that sometimes arises in this context, is whether a professional firm can rely on a clause limiting liability in a retainer entered into with one party, in a claim that is pursued against it by another party, who is not a party to that retainer and, therefore, not a client of the professional.

This issue can arise in a variety of different situations, such as where a solicitor is instructed to prepare a will on behalf of a (later) deceased client which, because of the solicitor’s error or omission, excludes a gift to an intended beneficiary, who may in turn pursue a claim for damages for professional negligence against the solicitor as a third party.

In such cases, and in the absence of evidence to confirm that the third party was alive to and accepting of any clause limiting liability to that third party, it is doubtful that such clauses would be lawful or effective, there being no contract between the professional firm and the third party into which the clause can be incorporated.

A related and perhaps more vexing issue, is whether a professional can lawfully disclaim any liability for negligence to a third party. Again, this might arise in a variety of different situations, such as where an accountant prepares a valuation of shares in a company for one potential investor which is erroneous and which is later relied upon by another investor to its financial detriment.

This very issue arose for determination by the House of Lords in different circumstances in the case of Smith v Eric S Bush (a firm). Here a professional negligence claim was pursued by the purchaser of a modest residential property against the surveyors who were directly instructed by, and who had reported in error to, the intended mortgagee.

Mrs Smith had paid a fee to the mortgagee for an inspection and had signed an application form which contained a declaration and notice which stated that the valuation report would be supplied without any acceptance of responsibility by the surveyors to Mrs Smith.

Having concluded that the surveyors had been negligent and that the disclaimer was subject to the provisions of the Unfair Contract Terms Act 1977, the House of Lords held that it was not fair and reasonable in all the circumstances to allow the surveyors to rely on the disclaimer. In so doing, Lord Griffith confirmed that the matters which should always be addressed by the court as part of any determination were:

  1. Whether the parties were of equal bargaining power;
  2. If it was reasonable and practicable to obtain advice from an alternative source;
  3. The difficulty of the task being undertaken for which liability is excluded;
  4. The practical consequences of the decision on the question of reasonableness.

However, the Court of Appeal reached a different conclusion in McCullagh v Lane Fox And Partners Ltd. Here a professional negligence claim was pursued by the purchaser of a substantial residential property against the estate agent retained by the vendor to market and sell the property.

Mr McCullagh had been advised by the agent by way of a magazine advertisement, by an oral representation and in detailed sales particulars, that the property had gardens of approximately one acre, when in fact the gardens extended to only half an acre. However, the sales particulars were accompanied by a standard form disclaimer which stated, amongst other matters, that all statements contained within them were made without responsibility on the part of the agent and that none of the statements were to be relied on as statements or representations of fact.

Having found on appeal that Mr McCullagh had suffered a loss as a consequence of the error made by the agent, and that the disclaimer was subject to the provisions of the Unfair Contract Terms Act 1977, the Court of Appeal held that it was fair and reasonable in all the circumstances to allow the agent to rely on the disclaimer. In so doing, Lord Justice Hobhouse observed that:

  1. This was a transaction which involved a sophisticated and experienced individual;
  2. The claimant had more than an ample opportunity to inform himself of the disclaimer;
  3. The claimant had ample opportunity to obtain an independent check of the acreage;
  4. The claimant could reasonably have been expected to have made enquiries of the vendor as to the acreage, acting through his solicitor and as part of the conveyancing process;
  5. The use of disclaimers by estate agents was commonplace and the normal basis upon which house sale transactions were conducted.

Conclusion

Simply because a clause limiting liability for professional negligence is contained within a firm’s engagement documents does not mean that it can be relied upon to reduce or defeat a claim of this nature. That determination will require careful legal analysis, taking into account all the circumstances of the case, including the capacity in which the claimant is acting.

Nevertheless, prevention is often better than cure and when presented with terms and conditions of business, it is always advisable for a potential client not only to read and consider them carefully, but also to raise any concerns that may arise as to the extent to which liability for professional negligence has been expressly limited, or even excluded.

There may well be sound economic reasons why a firm may not be willing to relax the limitations that it has proposed on its liability and, once cognisant of them, a potential client may be much more willing to accept those limitations. Alternatively, and in the absence of good reason, a potential client may draw appropriate inferences from the fact that the professional firm is unwilling to ‘back’ itself and do more to safeguard its client’s interests. In that event, and where possible, it may be wise for the client to engage a different provider, even though this may give rise to an additional, short-term cost.

Further legal assistance

As professional negligence solicitors we act for clients nationwide, to resolve claims against a wide range of professionals, including claims against solicitors, accountants, insurance brokers and surveyors.

If you are considering bringing a claim for professional negligence, and if you believe that the value of your claim is likely to exceed £100,000, we would be happy to discuss the matter with you.

Most of our clients fund their claims under a private retainer and almost all our instructions commence on this basis. However, in some cases and where requested, we may then be able to offer an alternative form of funding.

To arrange an initial consultation with us, and in the first instance, please complete our Contact Form or email us at mail@pnclegal.com.

At PNC Legal there is much more than just the fact that we specialise exclusively in resolving claims for professional negligence that sets us apart from most other solicitors.

We have experience of resolving claims against a wide range of professionals.

Using the links below you can learn more about specific professions and some of the common mistakes that give rise to negligence claims against them.

Legal Expenses Insurance for
Professional Negligence Claims

Legal expenses insurance can be used to both fund and support a professional negligence claim. However, it is certainly not suitable for all claims, as we explain in this practical guide.

What is legal expenses insurance?

Legal expenses insurance (also known as legal protection insurance or professional fee insurance) is a type of insurance cover that may be purchased online or through a broker, either as a stand-alone policy or as an extension to the cover provided under another policy.

It is intended to indemnify a policyholder against the legal costs and/or expenses that they incur and/or the legal costs and expenses that their opponent in litigation incurs and for which the policyholder becomes liable.

What are the different types of legal expenses insurance?

There are essentially two types of cover:

The first is before-the-event (BTE) insurance. This class of policy is taken out before a claim or dispute arises and provides a fixed amount of cover for a policyholder’s own legal costs and, where liable, those of an opponent. It is often combined with other insurance cover, such as with a motor insurance or home insurance policy, but may be underwritten by a different insurance company. As an ‘off the shelf’ product, it is both widely available and easily accessible. Moreover, and because both the level of cover and legal support provided by it is relatively limited, the policy premiums tend to be extremely modest and usually paid in full in advance. Cover lasts for the duration of the ‘host’ policy or for a fixed period, which in either case is typically 12 months from inception.

The second is after-the-event (ATE) insurance. This class of policy is taken out by the claimant party after a claim or dispute arises. In the event that the policyholder’s claim fails, it provides a fixed amount of cover for (i) the costs incurred by the policyholder’s opponent and for which the policyholder is liable; and (ii) the litigation expenses that the policyholder has incurred but cannot recover from an opponent. It is usually arranged through a specialist insurance broker, with legal advice in support, and as a stand-alone policy. Because the level of cover can run to hundreds of thousands of pounds, premiums are often relatively high and, in some cases, tens of thousands of pounds. The premiums can also be self-insuring, so that they only become payable if the claim is successful. Cover under these policies lasts for the duration of the dispute, rather than for a fixed period of time.

As BTE cover is by far the more common of the two types of legal expenses insurance, it alone will be the focus of this guide and our further comments below.

What claims does BTE legal expenses insurance cover?

It is important to appreciate that legal expenses insurance policies are not subject to minimum terms and do not provide a minimum or universal level of cover. Although the cover provided by two or more policies may be similar or overlap, each policy is likely to be different. In some cases, the level and scope of cover can be significantly different.

Typically, BTE policies will cover:

  • Employment disputes;
  • Contractual / consumer disputes;
  • Personal injury claims;
  • Property disputes.

So far as professional negligence claims are concerned, the most relevant of these is likely to be the cover available for contractual disputes. This is because many, but not all, professional negligence claims arise out of a breach of the professional’s retainer.

How do I find out if I have BTE legal expenses insurance?

There is a material distinction between having legal expenses insurance cover and qualifying for protection under the terms and conditions of the policy.

As a starting point, you should examine the schedule and wording to any existing insurance policies that you have, particularly any home insurance or motor insurance policies, to see if legal expenses insurance is included. If you retain a broker to arrange insurance cover for you, it may be advisable to consult with that broker.

Assuming that you have legal expenses insurance, the next step is to consider the terms and limitations of the policy. In relation to the cover available for contractual disputes, this is typically conditional upon:

  • The events giving rise to the claim occurring within the period of the policy;
  • The prospects of succeeding with the claim being at least 51%;
  • The contract subject to the claim being personal in nature and not connected with the policyholder’s profession or business;

Before accepting any claim against the policy and affirming cover, your insurer will undoubtedly wish to satisfy itself that you have complied with the terms and conditions of cover. In doing do, it may require you to independently obtain a legal opinion on the merits of your claim.

How much financial cover is usually available?

This is usually confirmed in the schedule to the relevant insurance policy. Typically, the financial cover is limited to £50,000, although other policies may provide £100,000 of cover as standard. Whether this is sufficient to meet all costs and potential liabilities will depend on the circumstances (and, in particular, the value and complexity) of the case.

Can I choose my own solicitor?

Regulation 6(1) of the Insurance Companies (Legal Expenses Insurance) Regulations 1990 – which implements the European Legal Expenses Insurance Directive 87/344/EEC – provides that where under a legal expenses insurance contract recourse is had to a lawyer in any inquiry or proceedings, the policyholder shall be free to choose that lawyer.

In guidance provided subsequently, the Financial Ombudsman Service has determined that the entitlement of policyholders to choose their own solicitor arises from the point that legal proceedings need to be started – ie when negotiations have failed and it has been decided, by the solicitors involved, that it will be necessary to issue proceedings to progress the legal case. Until that stage, the policyholder must use the legal adviser chosen by the insurer.

As a high proportion of professional negligence claims are resolved without the need to commence legal proceedings, this represents a real and significant limitation on the cover received by policyholders for this category of claims.

Most legal expenses insurance policies will provide that even where the right to choose an alternative legal adviser arises, the insurer will not pay any more to an alternative lawyer than it would have paid to its preferred legal adviser. As the amount that insurers pay to their preferred lawyers is often very low, this can and does give rise to a shortfall, requiring an additional form of funding.

What problems commonly arise with BTE legal expenses insurance cover?

According to the Financial Ombudsman Service, the most common complaints that it receives from policyholders concern:

  • The choice of solicitors;
  • Disputes about the prospects of success; and
  • The poor handling of claims.

However, it reports that other areas of complaint are:

  • Insurers deciding not to meet the expenses of proposed legal action;
  • Disagreements between legal professionals about the prospect of a successful outcome;
  • An insurer’s preferred legal adviser handling a claim badly;
  • Insurers rejecting a claim because the policyholder failed to notify it correctly.

So far as the conduct of claims by firms on the insurers’ panel of preferred legal advisers is concerned, there are numerous internet forums commenting on this. While the standard of service will not be poor in every case, frequent criticisms include:

  • A high turnover in the number of people dealing with the claim;
  • A lack of knowledge and experience on the part of the person conducting the claim;
  • The fact that the person conducting the claim is not a qualified solicitor;
  • The unreasonable delays that arise in responding to client correspondence;
  • A poor standard of written and verbal communication;
  • A failure to keep clients informed about developments in their claim;
  • The absence of meaningful advice on the conduct of the claim;
  • A lack of independence from the insurer, who is treated preferentially as the paymaster and the more important client.

How suitable is BTE legal expenses insurance for professional negligence claims?

Professional negligence claims are not commonplace and so it is not surprising that such claims are not cited alongside the other, more routine, domestic disputes that are given as examples of the contractual claims frequently dealt with under legal expenses insurance policies and which include disputes over:

  • The purchase of motor vehicles and caravans;
  • Defective kitchen appliances;
  • Consumer goods purchased from high street and online retailers;
  • Defective workmanship by tradesmen.

Nevertheless, for low value professional negligence claims, particularly those worth up to £10,000 where legal fees cannot generally be recovered even if the claim is successful, legal expenses insurance offers an efficient way of funding a claim and, potentially, a commercially attractive alternative to retaining a solicitor privately.

However, for higher value and more complex claims, where the commercial dynamic is very different and the financial advantages of legal expenses insurance are less pronounced, this form of funding may prove much less attractive when weighed against the alternatives. In such cases, policyholders might well consider that there is much greater value in retaining not just a qualified and experienced solicitor, but one who specialises in professional negligence claims, to advise and represent them.

Where you are minded to exercise your freedom to instruct a solicitor of your choice, either independently from your legal expenses insurance policy or where proceedings need to be started, you may find the following guide of some assistance: How to find the Best Professional Negligence Solicitors

What steps should I take if I do wish to rely on BTE legal expenses insurance?

The first step is to notify the claim to the relevant party. Legal expense insurance policies, like many other policies, set out important requirements for notifying claims. These usually address both the procedure for notifying a claim and the time-frame for doing so.

Some policies will provide a helpline number, sometimes monitored by a third party, which must be used to notify a claim, while others will provide an address to which notice must be given in writing. In either case, the process is usually clearly stated and unambiguous.

However, issues more commonly arise in relation to the deadlines specified for notification. Some policies will require notice to be given ‘as soon as reasonably possible’, which may vary in practice depending on the circumstances of the particular case and be subject to differences of opinion. Alternatively, or additionally, the policy might stipulate a specific period of time within which notice must be given and which may appear more certain. Nevertheless, this too can lead to debate as to which events are to be regarded as triggering the commencement of it.

If you fail to comply with the notification requirements of the relevant policy, insurers may be entitled to reject your claim.

What alternatives are there to legal expenses insurance?

Legal expenses insurance is only one of a variety of different funding options potentially available to claimants in professional negligence claims. More information about these alternatives can be found in the following guidance on our website: Fund a claim

Invariably, each funding option has its own advantages and disadvantages, the relevance of which will depend on the circumstances of the individual and the claim. Therefore, it is advisable to carefully consider each option, as well as the potential to combine options, before making any election.

Further legal assistance

As professional negligence solicitors we act for clients nationwide, to resolve claims against a wide range of professionals.

If you would like to arrange an initial consultation with us, free of charge or commitment, please do not hesitate to contact us on 0800 195 4983 or by email at mail@pnclegal.com.

At PNC Legal there is much more than just the fact that we specialise exclusively in resolving claims for professional negligence that sets us apart from most other solicitors.

We have experience of resolving claims against a wide range of professionals.

Using the links below you can learn more about specific professions and some of the common mistakes that give rise to negligence claims against them.